Customer Experience Specialist

About Us: Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi‑Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. About the Role Own relationship-driven growth of the Omada customer base. Your job is to turn first-time and low-frequency buyers, especially small regional installers, into loyal, repeat customers by understanding their needs and deepening their relationship with OMADA STORE over time. What You’ll Own Segment and profile the growing OMADA STORE subscriber base (for example home users, installers, MSPs, and small business owners) using lightweight research such as survey campaigns, to identify high-value and high-potential accounts Proactively engage high-potential accounts through personalized outreach (email and, where valuable, virtual or in‑person meetups) to understand their needs, gather feedback, and build the relationship Nurture new and low-frequency accounts toward their first purchase and toward repeat purchase, shortening the path from early interest to loyal customer Partner with Sales and Marketing to feed customer insight back into OMADA STORE's offers, content, and experience, so the store delivers more value to target segments Own and grow revenue within your target cohort, supported by leading indicators such as qualified high-value accounts, quality conversations, cohort repeat and activation rates, and in‑account AOV expansion (Potential) Host periodic live product and deployment sessions on OMADA STORE to add value for the installer and SMB audience Qualifications Bachelor's degree, required B2B inside sales, account development, or customer success experience, ideally with SMB, installer, or channel customers A consultative, advisor mindset that builds trust and long-term relationships rather than pushing for a quick close Comfortable owning a revenue target and working through a longer B2B buying cycle Data‑literate: can read customer data, segment accounts, and prioritize where to spend time Strong written and verbal English and a genuine customer‑first, problem‑solving approach Respects customer trust and consent: keeps outreach focused on customers who have engaged with OMADA STORE, and never treats brand communities as a prospecting list Nice-to-Haves Familiarity with e‑commerce or direct‑to‑business sales motions (for example Shopify) Experience running or supporting lifecycle and CRM email programs or survey campaigns Comfortable presenting or hosting live sessions and webinars Interest in networking, Wi‑Fi, or B2B technology products Salary Range: $73,500 - $100,000 Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. We are unable to offer visa sponsorships at this time. #J-18808-Ljbffr