Member Services Representative

Job Details Job Location: Pacific Avenue - Tacoma, WA 98418 Position Type: Part Time Education Level: High School Diploma or equivalent. Salary Range: $20.00 - $25.00 Hourly Travel Percentage: In Branch Full Time Job Shift: M - F, Rotating 1/2 Day Sat (30-34 hrs) Job Category: Banking Sound Credit Union is currently seeking a Part‑Time Teller / Member Service Representative to join the team at our Pac Ave Branch. If you have a passion for helping others, possess a sense of curiosity, enjoy problem‑solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Branch Progression Model that is designed to provide you with advancement in your role and an increase in your salary through on‑the‑job training and structured compensation increases. Compensation Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $20.00 - $22.50 depending on previous experience and education. The full salary range is $20.00 - $25.00. As a branch employee, you will also be eligible for a wide range of incentives tied to certain products and services, paid out quarterly. This plan rewards team members for exceeding production goals set by Credit Union Leadership. When a branch meets its quarterly goals and audit, we provide a monetary incentive to the team members. Why Work with Us We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our career's page! Your Benefits 100% employer paid premiums for medical and vision for yourself and more than 70% for dependent’s premiums. 401k match dollar for dollar up to 4% - plus an additional discretionary profit share. 60 hours of Paid Time Off (PTO) each year, with increases over tenure. Up to 25 hours of employer paid Work/Life Balance time, awarded annually. 10 employer paid Federal Holidays every year. Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November. Up to $50/month gym/lifestyle reimbursement. Incentives for multilingual speakers. Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. Free and/or discounted banking services and loans. Employee Charitable Matching Program. Free ORCA pass. What You’ll Do As the first point of contact, you will assist our members with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service. Requirements One-year experience in a customer service position required. Cash handling and retail sales experience is preferred. High School Diploma or equivalent required. In addition Must be bondable. Employer sponsorship to secure or maintain employment authorization is not available. Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law. Our Hours To best serve our members, this position requires an in-patient schedule. Shifts are typically rotating days between Monday - Friday, 8:45 AM - 5:15 PM or 9:15 AM - 5:45 PM, and Saturdays 8:45 AM - 1:15 PM affording a day off during the week. This part-time position will work 30-34 hours per week and must be available to work Saturdays. About Sound Credit Union Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community. The Future is in Our Hands Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. #J-18808-Ljbffr