Team Lead, Inflight Galley Operations

Team Lead, Inflight Galley Operations

The Team Lead, Inflight Galley Operations plays a pivotal role in shaping the onboard experience by ensuring galley layouts, equipment, and provisioning align with American Airlines' service standards across all levels of service. They work closely with Customer Experience, Catering Operations, Inflight, and Aircraft Programs to influence how aircraft are equipped and how crews deliver service. Their work drives both daily operational excellence and long term fleet strategy, blending hands on ownership with strategic impact.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Leads the Galley Operations team, providing day-to-day direction, prioritization of work, and direct supervisory oversight. Oversee the development, maintenance, and optimization of galley diagrams and designs for all commercial and charter flights. Partner with Aircraft Programs to ensure new delivery and retrofit aircraft are equipped with appropriate galley layouts, equipment, and provisioning to meet AA service standards. Evaluate new catering equipment, provisioning changes, and menu updates to determine fit across aircraft types and service levels. Update and maintain galley and cart diagrams; coordinate with external partners to publish diagrams for catering vendors. Serve as the primary point of contact for all charter catering operations, including bill of boards, menu requests, custom diagrams, and coordination of catering orders. Collaborate with Customer Experience, Catering Operations, and Inflight teams to ensure galley design and provisioning support operational needs and service delivery. Identify opportunities to streamline provisioning, improve equipment utilization, and enhance inflight service execution. Support cross-functional initiatives requiring galley configuration expertise or provisioning analysis.

Minimum Qualifications – Education & Prior Job Experience: Bachelor's degree in a related field or equivalent experience. 4 years of experience. Preferred Qualifications – Education & Prior Job Experience: Experience working with aircraft galley design, provisioning systems, or catering logistics. Familiarity with aircraft programs, fleet planning, or engineering processes. Prior experience supporting inflight service design or catering menu development. Strong understanding of American Airlines service standards and operational workflows. Ability to manage charter operations or custom service requests. Skills, Licenses, and Certifications: Strong project management and organizational skills. Ability to read and interpret technical diagrams and equipment layouts. Proficiency in Microsoft Office Suite and diagramming tools (e.g., Visio, AutoCAD, or similar). Excellent stakeholder management and cross-functional communication skills. Strong problem-solving skills with the ability to balance operational, customer, and logistical considerations.

Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.