Senior Systems Engineer

Senior Systems EngineerGEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are the New York City area's leading experts in emerging technology implementation. We deliver comprehensive and scalable solutions that keep businesses competitive, secure, and thriving. With the threat of cyber-attacks, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development. We are always interested in meeting highly qualified engineers for future opportunities as our business growsThe RoleThe Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization. You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining our Windows-based systems and infrastructure. You will work closely with our IT team to ensure the stability, security, and performance of our systems.ResponsibilitiesDesign, implement and maintain server and cloud-based computing solutionsProvide expert technical support to clients, resolving any issues related to their systemsAnalyze and optimize system performance, identifying areas for improvementCreate and maintain documentation of system configurations, procedures and troubleshooting guidesStay up-to-date with emerging technologies and trends in the field of systems engineeringExperience with cybersecurity, including knowledge of firewalls and best practices for securing systemsExperience with disaster recovery and regaining access and functionality to IT infrastructureWhile this is a remote position, some of your work will be performed onsite at client locations throughout the NYC metro area.RequirementsAbility to communicate effectively with organizational personnel and clients.Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).Adapt easily to rapid changes in requests, processes, and procedures.Ability to set goals and prioritize tasks.Uses an objective, logical, rigorous, and detail-oriented approach to work.Resolves problems promptly, accurately and in such a way as to prevent future occurrence.Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.Strong attitude and desire to learn new technologies.Maintain current skills and strive to acquire new technical knowledge based on current industry trends.Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.Must work well in a team environment and participate in working meetingsHybrid position – Based in NYC area, occasional client visits are an integral part of this roleMust maintain a clean and presentable work environment for video calls when working from home as well as in the officeCore Technical KnowledgeOn-Prem ExchangeM365Cybersecurity ApplicationsAmazon Web ServicesMicrosoft AzureGoogle Cloud PlatformCloud SoftwareGoogle WorkspacePowerShellManage and maintain DNS infrastructureVDI AdministrationMFA AdministrationMDM SolutionsExperience with NOC software and PSAsExperience with router/switch implementationVoIP systemsKnowledge of disaster recoveryScripting or programming experienceExperience with cloud serversRMM ExperienceEducation and ExperienceA bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects.Technical SkillsSystems administration: Proficiency in managing and maintaining computer systems.Network protocols: Understanding of network communication protocols.Hardware configuration: Knowledge of configuring hardware components.Software deployment: Ability to deploy and manage software solutions.Scripting languages: Excellent scripting skills using languages.Security knowledge: Familiarity with system security practices.Cloud-based computing: Experience with cloud platforms.Remote workProfessional Development stipendHealth InsuranceDental/Vision PlanIn compliance with the state and city salary transparency requirements, the potential salary for this position is from $90,000 to $110,000 which represents a range commensurate with experience.Visa sponsorship for this role is currently not available.