Quality Assurance Analyst

Quality Assurance Analyst

Mediacom Communications Corporation is the 5th largest cable operator in the United States and the leading gigabit broadband provider to smaller markets primarily in the Midwest and Southeast. With a team of over 3,900 dedicated professionals, we are committed to bridging the digital divide between America's major cities and its smaller regions. Through its fiber-rich network, Mediacom offers high-speed data, video, phone, and mobile services to over 3 million households and businesses across 22 states. The company delivers scalable broadband solutions to commercial and public-sector customers of all sizes through Mediacom Business and sells advertising and production services under the OnMedia brand.

At Mediacom, we are passionate about growth and innovation. We offer faster, more reliable internet service, expanded digital and HD TV choices, and advanced home security and phone solutions. As we continue to expand, we strive to remain at the forefront of delivering cutting-edge entertainment, communications, and internet products. This year, we proudly launched our new mobile phone network, further enhancing our commitment to providing innovative and comprehensive services.

To achieve this, Mediacom Communications seeks talented professionals to partner with us to meet these challenges and realize what we can imagine. Take the next step toward a dynamic and rewarding career with Mediacom Communications. Learn more about us at mediacomcable.com

Position Overview

Mediacom Communications is looking to add a Quality Assurance Analyst who will work with the existing QA team and will be responsible for supporting the overall quality of various software systems and applications.

The role involves writing test cases, executing the test cases manually, reviewing & updating the test cases based on the requirement changes. Testing responsibilities include validating Web based apps, Mobile apps, and Client server applications. The role involves validating multiple, complex end-to-end workflows that integrate the client-server, web, and mobile platforms. This position also includes testing across different environments with various devices such as Android/iOS, Set Top Boxes, Cable modems as well as with Fiber ONTs.

Responsibilities include reporting defects via Jira, tracking defect progress, tracking progress of application(s) under test and reporting testing progress and metrics. Also responsible for documenting application workflows, test scenarios, and detailed testing procedures. This person will be working on multiple projects in a dynamic and fast-paced environment.

Company Benefits

At Mediacom, we believe that your success is our success, providing you the Power to Succeed in your career. That's why we offer a comprehensive benefits package designed to support and enhance both your personal and professional life. You'll find many advantages to joining the Mediacom team such as:

• Comprehensive Health Coverage: Including health, vision, and dental insurance to keep you and your family healthy.
• Education Enrichment: Up to $5,000 per year for professional development and educational advancement.
• 401(k) Retirement Plan: With a generous company match to help you plan for your future.
• Paid Time Off: Including vacation, holidays, and flexible paid time off to ensure work-life balance.
• Employee Discounts: Enjoy discounts on Mediacom services where available, or receive a reimbursement for internet/cable services in areas where Mediacom isn't offered.
• Ongoing Training and Professional Development: To help you grow in your career and achieve your professional goals.
• And Much More: Additional benefits and perks!

Join the Mediacom team and experience how we're committed to your career growth and overall well-being.

Position Responsibilities

• Responsible for Test planning and test strategy based on the project schedules and timelines.
• Write manual Test cases ensuring requirements are translated into Test cases.
• Ensure the Quality of application(s) under test meet the requirements.
• Maintain the test cases in JIRA, updating them as the requirements change to ensure full test coverage.
• Manual execution of test cases, identifying bugs, reporting, and tracking bugs in JIRA.
• Participate in defect triage and troubleshooting sessions, meetings for critical defects.
• Perform testing across multiple platforms including web applications, mobile applications (iOS and Android), set-top boxes, cable modems, and fiber devices.
• Responsible for Smoke Testing, System Testing, Functionality Testing, End to End Testing, Integration Testing, Regression Testing, User Acceptance Testing, GUI Testing, Web Application Testing, Mobile Application Testing, and Load Testing of different applications.
• Collaborate with internal teams and external vendors to support testing activities related to system integrations.
• Communicate testing progress, issues/findings to the team members and management in a timely manner.
• Independently manage assigned projects and provide accurate daily status updates on testing progress.
• Documenting test scenarios, workflows, user guides, and technical specifications.
• Creating and maintaining comprehensive supporting documentation relating to the testing process for deployed software.
• Work closely with the other members of QA and development teams and other departments within the company and with external vendors as needed.
• Work in a dynamic and fast-paced environment and be able to multi-task efficiently and switch between multiple projects with ease.
• Responsible for supporting Production deployments and perform post-deployment validations.
• Other duties as assigned.

Position Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or any related field required.
• 3+ years of Manual Testing experience functioning in a Software QA role.
• Experience working with complex, multi-tier, platform testing is an advantage.
• Strong Knowledge of QA methodology, the Software Development Lifecycle and Software Testing Life Cycle.
• Experience working with SoapUI, Postman, Restful API's and XML.
• Hands-on experience planning Tests and a strong ability to write thorough and comprehensive Test plans and Test cases in accordance with the functional requirements and project plans provided.
• Ability to proactively take initiative and demonstrate a high level of accountability.
• Ability to understand project plan/schedule and resource needs.
• Ability to monitor and measure progress of Application(s) under Test and to work on multiple projects concurrently.
• Strong communication skills, both oral and written to interact constructively with the development/QA teams, project management, business stakeholders, and vendors.
• Candidate must possess a keen attention to detail and excellent analytical skills.
• Software testing certifications are highly preferred.

The salary range for this position is $50,000- $85,000. When making a job offer, we consider several factors in our determination, such as years of related work experience, relevant skills and qualifications; education level, and certifications/licenses.

Mediacom is proud to have received the following recognitions: 2025, 2024, 2023, 2022, and 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, and Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.