Housing Program Manager

Housing Choice Voucher Program Manager

Under the direction of the Director of Assisted Housing the Housing Choice Manager is responsible for the overall delivery of the Housing Authority of the County of Contra Costa's (HACCC) high quality Housing Choice Voucher (HCV) programs within an assigned geographic area of the County of Contra Costa. Is responsible for the day-to-day implementation of Housing Authority policies, procedures and programs that will ensure the delivery of well managed HCV program activities within his/her area of assignment through a team of clerical and technical staff. Responsible for ensuring compliance with all established operating policies and all regulatory requirements.

This single position management classification is responsible for the implementation of the Authority's Housing Choice Voucher/Section 8 housing programs within an assigned County geographic area. It differs from all other classifications in that it is solely responsible to the Director of Assisted Housing for the effective and efficient administration and operation of the Authority's HCV program within an assigned geographical area. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Operates under the direct supervision of the Director of Housing Assistance Programs with significant independence. The HCV Program Manager exercises direct supervision over assigned technical and clerical employees.

Leadership and Supervision

• Supervises and is responsible for the performance of a group of clerical and technical employees in accordance with HACCC's policies and applicable laws and regulations.
• Develops and maintains good team working relationships, provides leadership to inspire the spirit of teamwork, and encourages cooperation among team members.
• Implements performance standards for team members and monitors their progress in achieving the standards to ensure program effectiveness; coaches for improvement and takes disciplinary action as necessary and authorized.
• Provides technical leadership, coordinates and provides training, counsels and advises staff, and ensures that all team members adhere to departmental program standards and policies as well as organization-wide personnel policies & procedures through goal setting, planning and evaluations.
• Completes in a timely manner an annual evaluation for each team member and as appropriate recommends step increases.
• Conducts regular staff meetings including the communication of and training in Authority policies and program changes.
• Coordinates and solves problems relative to the Section 8 program.
• Models punctuality and attendance within agreed upon work schedule.
• Participates in the selection of staff.
• Approves leave requests as appropriate to ensure work of unit is accomplished.
• Ensures that staff time records are correct, approved and submitted to payroll services in a timely manner.
• Prepares and/or supervises the preparation of correspondence and monthly activities and status reports.
• Serves as an advisor to the Director regarding management and operations issues and other department-wide matters.
• Assists in the development and implementation of goals, objectives and policies and procedures for the Housing Choice Voucher/Section 8 Department.
• Undertakes special studies and assignments as directed by the responsible Director.
• Ensures the timely requisition of material and supplies to support team deliverables.
• Maintains a working knowledge of YARDI system.
• May create and make verbal reports and presentations to the Board of Commissioners and other bodies when requested.

Customer Service

• Maintains professional relationships with all prospective and current clients and ensures staff interacts professionally and respectfully with all clients and with each other.
• Ensures staff responds to all client requests or complaints in a timely, efficient, consistent, and courteous manner.
• Establishes and maintains effective working relationships with co-workers and clients and professionally performs essential job functions in an environment that will sometimes include increased levels of work-related stress.
• Facilitates effective client and/or landlord relations.
• Models to staff an understanding of sensitivity to different cultural backgrounds, economic status, those with special needs, and adheres to Equal Employment and Equal Housing Opportunity as well as other state, federal and local requirements, directives, and statutes.
• May represent the Authority at the local level in public relations and community affairs; and may attend meetings outside regular business hours.
• May need to provide assistance and direction during after-hours emergencies, as needed.

Policy/Compliance/Reporting

• Ensures regulatory compliance with all Authority and program requirements including annual recertifications, interim recertifications, client port-ins and port outs, and appropriate file documentation ensuring rules are followed and files completed.
• Ensures timely submission of required HUD reports. Prepares regular and special reports as required by Senior Management staff including but not limited to legal actions, reasonable accommodation, and risk management. Writes and prepares program narratives, statistics, and other supporting data.
• Regularly meets and/or communicates with the Director to report on and discuss operational issues.
• Responds to and resolves issues pertaining to area programs. Advise Director in a timely manner on necessary actions, problems, or requirements.
• Review and prepare comments on proposed Federal, State, and local regulations and their prospective impact on department and authority programs. Suggest alternative courses of action, as applicable.
• Implements changes in Federal and State regulations.
• Assist in the development of department policies and procedures implementing Federal, State, and local directives and statutes and Authority policies, and, as applicable, procedures for department activities and programs.
• Assists the Director, or other senior staff with special projects, administrative tasks, and other duties as assigned.

Other Job Functions

• Perform related duties as assigned.

Requirements to Perform Essential Job Functions:

Knowledge of :

• Laws, program and agency rules, regulations, standards and programs, and the local housing market as it relates to HCV/Section 8 program administration.
• Customer service, team leadership, principles, and practices of supervision
• Written and verbal communication skills with the ability to interact with all levels of personnel and the general public.
• Report preparation techniques and procedures; demonstrated ability to prepare and analyze professional/technical reports, grant applications and other documents.
• Principles and practices of housing choice voucher administration programs and practices.
• YARDI property management software navigation knowledge is desirable but not necessary for incumbents new to the Housing Authority. A working knowledge is expected within two (2) months of being hired.

Ability to:

• Supervise the work of assigned personnel who are administrating local housing voucher/section 8 programs.
• Plan, organize, and coordinate work in a manner conducive to attaining full cooperation of all team members.

• Comprehend and communicate complex ideas, rules, regulations and laws clearly and effectively both verbally and in writing with a high level of proficiency in the English language to employees, individual clients and groups consisting of clients and/or the general public.
• Prepare and present ideas in a clear and concise manner and communicate effectively with people of different cultural and socio-economic backgrounds.
• Effectively manage relationships with landlords participating in the Section 8 program.
• Establish and maintain effective working relationships with clients and others contacted in the course of work.
• Maintain confidentiality.
• Analyze, interpret data and prepare reports.
• Handle a large number of projects simultaneously and manage shifting priorities in a fast-paced environment.
• Maintain a positive attitude, enthusiasm and stamina for low income/eligibility-oriented housing services and myriad demands of the position.
• Effectively operate a personal computer, utilize standard office software including the YARDI system and operate myriad electronic office equipment.

Physical Abilities and Work Environment:

• Must have the ability to drive an automobile, sit for lengthy periods of time, and operate keyboard equipment, lift, or carry up to 15 lbs. Most work is conducted in a standard indoor environment.
• The ability to climb, stretch, bend, climb stairs, and move over uneven terrain is expected during housing inspection activities.

Licenses and Certificates:

• Housing Choice Voucher Specialist, including Section 8 Rent Calculations
• Housing Choice Voucher Management
• Housing Quality Standards
• Housing Choice Voucher Executive Management; and
• Other licenses or certificates, as deemed appropriate.

California Driver License:

Must possess and maintain an applicable California Driver License and a driving record acceptable to the Authority's insurance