Manager of Behavioral Health

Job Location: Ossining - Ossining, NY 10562, Salary Range: $85,000.00 - $95,000.00 Salary

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at

Position Overview

Open Door is currently seeking a Manager of Behavioral Health at our Ossining site, working four days per week onsite and one day remotely. The Manager of Behavioral Health is responsible for Open Door’s Article 28 LCSW/therapist team. The Manager, Behavioral Health ensures that services are fully integrated across all sites/departments/programs and are provided according to the patient-centered medical home model, with an emphasis on patient-focused, team-based care. Primary responsibilities include staff supervision, behavioral health consultation and direct provision of high-quality evidence-based mental health treatment and substance use counseling to individuals across the lifespan via individual, family and group modalities.

DUTIES AND RESPONSIBILITIES

STAFF SUPERVISION

• Provides individual and group supervision, including clinical supervision, coaching and mentoring to direct reports
• Supervises and mentors social work/mental health counseling/marriage and family therapy students, interns, and other behavioral health trainees by providing clinical guidance, professional development, and ongoing performance oversight
• Participates in human resource management activities including staff recruitment, orientation/training, competency/performance evaluation programs, and performance improvement activities
• Monitors productivity and quality/process measures and implements improvement activities when needed
• Conducts chart reviews, data tracking, data reporting, and quality improvement activities
• Receives call out notifications and time-off request from staff; notifies site leadership and team members; ensures that patients and notified and visits rescheduled
• Provides supervisory and operational coverage for non-direct report staff in the Behavioral Health Department when managers are unavailable (e.g. planned and unplanned absences, meetings) maintaining continuity of services and staff support
• Participates in the planning and implementation of team meetings
• Collaborates with supervisor to develop, implement and monitor program goals, objectives and quality improvement activities
• Addresses and resolves patient/client complaints or concerns and responds to incident reports
• Ensures that mental health and substance use services are fully integrated across all sites and lines of business
• Participates in the planning of workflows and policies and procedures
• Ensures that staff perform duties in accordance with applicable Federal, State, Open Door and program-specific policies and procedures, safety, environmental and infection control standards, guidelines and laws
• Perform other duties as assigned

DIRECT CLINICAL CARE

• Provides direct clinical care to patients for approximately 2 days per week
• Provides clinical diagnosis, assessment and evidence-based behavioral health treatment and substance use counseling to individuals across the lifespan via individual, family and group modalities
• Works collaboratively with the patient, primary care team and other service providers to improve patient medical outcomes; communicates regularly with other care team members
• Develops treatment plans and goals in collaboration with each patient; ensures the participation of the health care team and other service providers as appropriate
• Provides crisis intervention and conducts "Warm Hand Off" assessments as needed
• Documents accurately all clinical interventions, diagnosis, symptoms, presenting problems, and applicable information in the Electronic Medical Record
• Incorporates health and wellness education and referrals to other providers as appropriate
• Other duties as assigned

BEHAVIORAL HEALTH CONSULTATION

• Maintains current knowledge regarding diagnosis and treatment of mental health, substance use and co-occurring disorders
• Provides training on mental health and substance use topics including co-occurring disorders
• Services as a subject matter expert, providing consultation on patient cases for staff across all departments and disciplines; intervenes directly with patients in complex situations
• Participates in, convenes and facilitates inter-disciplinary case conferences
• Other duties as assigned

QUALIFICATIONS

EDUCATION

• Master’s Degree in Social Work
• Current New York State registration and license as a Licensed Clinical Social Worker (LCSW)

EXPERIENCE

• 5+ years of clinical experience required; 8+ years preferred
• 1 to 3 years of staff management and clinical supervision experience required

SKILLS

• Leadership and staff management skills including the ability to coach, mentor, and train staff
• Excellent interpersonal skills (active listening, oral communication)
• Strong public presentation skills
• Highly organized and self-directed, able to multi-task
• Comfortable working in a fast-paced, high accountability environment
• Flexible and exhibits the ability to adapt as situations evolve
• Effective in problem solving and exhibits excellent judgment and prioritization
• Passionate about providing high quality care to low-income, under-served individuals, those lacking access to health care, people who use drugs, and other groups historically experiencing stigmatization
• Functions effectively as a member of an interdisciplinary team
• Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming
• Mastery of computer use, including Microsoft Office applications
• Experience using Electronic Medical Records
• Strong writing, reading and data analysis skills
• Fluent in Spanish

ADDITIONAL REQUIREMENTS

• Must have valid New York State driver license and daily access to a car

PHYSICAL REQUIREMENTS

• Manual dexterity and regular hours at computer keyboard
• Approximately 75% sitting and 25% walking/standing
• Bending and lifting may be required

Benefits

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to affect positive change in the health and lives of thousands of residents in Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on measurable goals and organizational success.

Open Door is an Equal Opportunity Employer