Customer Success Specialist - Medical Device

Job Description

Job Description

Customer Success Specialist

Mission Viejo, CA | Full-Time | Temp-to-Hire | $26-$27/Hour

A rapidly growing healthcare company in Mission Viejo is seeking a Customer Success Specialist to support customer relationships, account management, order processing, and sales operations.

Prior experience in Medical Aesthetics, Regenerative Biologics, Biologics, Medical Device, Pharmaceutical, Biotechnology, Life Sciences, MedTech, or Healthcare Technology is required.

This role is ideal for professionals with experience in customer success, customer support, account coordination, sales support, order management, client services, or customer operations within a regulated healthcare environment.

Key Responsibilities

• Process customer orders from the company's eCommerce platform into QuickBooks Desktop
• Manage order entry, order accuracy, and sales order processing activities
• Serve as a primary point of contact for customers, healthcare providers, distributors, and sales representatives
• Respond to inquiries regarding orders, products, shipping status, and account information
• Support customer onboarding, account maintenance, and customer success initiatives
• Maintain customer records and operational data within CRM and business systems
• Generate, update, and analyze reports using Microsoft Excel
• Coordinate with internal teams to resolve issues and ensure timely order fulfillment
• Support sales operations, customer service, and account support activities
• Deliver an exceptional customer experience while maintaining a high level of accuracy and professionalism

Required Qualifications

• 2+ years of experience in Customer Success, Customer Service, Customer Support, Account Coordination, Sales Support, Order Management, Client Services, or Customer Operations
• Experience supporting customers within the Medical Device, Medical Aesthetics, Pharmaceutical, Biotech, Life Sciences, MedTech, Healthcare Technology, or Biologics industries
• Experience supporting healthcare providers, medical practices, clinics, distributors, or customers purchasing technical or regulated products
• Strong customer-facing communication and relationship-building skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Associate degree or equivalent experience

Technical Skills

Required

• Microsoft Excel
• Microsoft Office Suite
• CRM Systems
• Data Management
• Reporting & Analytics
• Order Processing Systems

Preferred

• HubSpot
• QuickBooks Desktop
• Sales Operations Platforms

Relevant Backgrounds

• Customer Success Specialist
• Customer Support Specialist
• Customer Service Representative
• Client Services Representative
• Account Coordinator
• Account Manager
• Sales Support Specialist
• Sales Operations Coordinator
• Order Management Specialist
• Healthcare Customer Service Representative
• Medical Device Customer Support Specialist
• Pharmaceutical Customer Service Representative
• Biotech Customer Support Specialist

Apply today if you have customer-facing experience within the medical device, biotech, pharmaceutical, medical aesthetics, biologics, MedTech, or life sciences industries and are looking to grow your career with a rapidly expanding organization.

\nCompany Description

PrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.

Company Description

PrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.