Senior Export Agent

Senior Export Agent

The Senior Export Agent facilitates the shipment of cargo via air and/or ocean transport. The Senior Export Agent is responsible for executing all functions related to the successful operation of this position and to provide top notch customer service with continual improvement in mind. The Senior Export Agent will have demonstrated knowledge over a period of at least 5 years and can be relied upon as having expertise in export operations and compliance. Sr. Export Agents mainly handle complex shipments (i.e. licensed, live/perishable shipments).

Responsibilities

Essential Duties and Responsibilities

• Take booking requests, ensure bookings are made at current and accurate rates, consolidate shipments and follow local policies concerning the routing of shipments in the most cost effective and time efficient route.
• Communicate effectively with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
• Ensure current buying/selling rates are set up for all export shipments handled by the Branch before making necessary bookings.
• Ensure accuracy and completeness of export documentation review and verify documentation and obtain any missing export documentation (power of attorney, commercial invoice, packing list, export licenses, SLIs, routed transaction letters, etc.)
• Assist with the drafting of Standard Operating Procedures (SOP). Upon management approval of SOPs, ensure that each specific account SOP is in place and followed.
• Proactively notify customers of any delays regarding export of their cargo. Reports customer complaints escalate shipping problems to management and participate in problem resolution.
• In some locations, the Sr. Export Agent may be required to complete assigned warehouse and inventory tasks.
• Provide support in ensuring compliance with all export shipments within the branch implement regulatory compliance procedures as established by the regional compliance team; monitor Export Agents' shipment activities to ensure full compliance.
• Provide training to Export Agents on up to date knowledge of State, Treasury and Commerce Department regulations as they relate to export shipments.
• Handle special shipments involving perishables, dangerous goods, State / Treasury / Commerce department regulated shipments, and/or special accounts.
• Ensure files are organized, complete, and closed in a timely manner
• Provide assistance and guidance to Export Agents in daily work interactions to identify, organize and coordinate customer shipping requirements; to prepare documents accurately and efficiently.
• Assist Export Agents in creating solutions to simplify and expedite cargo flow
• Review SOP's with Export Agents, and provide training as needed.

Qualifications

Education and Experience

• High School Diploma and or GED plus 5 years of export operations and compliance experience is required.
• Dangerous goods or other export regulatory certification is preferred.
• Intermediate experience using Windows operating system and Microsoft software applications including Word, Excel, and Outlook is required

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.