Operations Manager

The Operations Manager oversees the restaurant's day-to-day operations with a top priority of delivering fresh, fast, and safe food to exceed Guests' expectations. This leader acts as a champion of Chick-fil-A culture, driving both growth and operational excellence within the restaurant. Key Responsibilities Operational Leadership Hands-on Support: Work alongside Team Members in all kitchen areas to ensure speed, accuracy, and consistent food quality. Performance Metrics: Meet or exceed goals for service speed, order accuracy, and guest satisfaction using Chick-fil-A’s "Winning Hearts Every Day" strategies. Communication: Maintain constant communication with other restaurant leaders to align on goals and support collective success. Administrative Oversight: Execute proper security, cash handling, and control procedures; perform other duties as assigned. Food Safety & Quality Accountability: Act as the primary point of contact for food safety, quality, and cleanliness standards. Compliance: Review key metrics and adhere to strict checklists, procedures, and standard tools to drive continuous improvement. Team Development & Culture Coaching: Provide constructive, positive feedback to Team Members that aligns with restaurant objectives. Talent Growth: Build a high-performance team by assisting with new hire training and developing current staff through active leadership. Management: Address behavioral or performance issues directly and resolve guest concerns with professionalism. Brand Standards: Lead by example by adhering to Chick-fil-A rules and dress codes at all times. Core Competencies Strong character and initiative. A passion for service and people-focused leadership. Commitment to maintaining high standards of food safety and quality. Ability to thrive in a fast-paced environment with a sense of urgency. This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. #J-18808-Ljbffr