Benefit Program Associate/Technician

The Family Support Division is seeking applications for a Benefit Program Associate/Technician. This position will be in the Jackson County/Kansas City Resource Center based at 615 E 13th St, 1st Floor, Kansas City, MO. As our Benefit Program Associate ($36,515.52, $1,521.48 semi-monthly * ), you will serve Missouri residents by assessing their needs when they come into our office seeking assistance. You will help guide them through the process of applying for any of the public assistance programs we administer at the Department of Social Services, Family Support Division. Benefit Program Associate Responsibilities Answer questions related to our programs and resources. Take and distribute information as necessary. Scan and index information received. Enter information into our eligibility systems as appropriate. As our Benefit Program Technician ($38,887.92, $1,620.33 semi-monthly * ), you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Benefit Program Technician Responsibilities Determine initial and continuing eligibility of Missouri citizens for these services. Interview clients in person and by telephone. Prepare summaries and much more. Salary* - Will be determined by experience and qualifications. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay). Eligibility and Qualifications Benefit Program Associate: High School diploma or equivalent and 1-3 years of relevant experience. Benefit Program Technician: High School Diploma or equivalent and at least four years of customer service OR a Bachelor’s Degree. Lack of post‑secondary education will not be used as the sole basis for denying consideration to any applicant. Must be personable, compassionate and have a non‑judgmental attitude. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri is an equal opportunity employer. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. View email address on click.appcast.io #J-18808-Ljbffr State of Missouri