Senior Forward Deployed Engineer

Job Description

Senior Forward Deployed Engineer

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Company: Attune

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Location: West Loop, Chicago, IL (Hybrid — 3 days/week in office)

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Type: Full-time

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About Attune

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Attune is a Chicago-based healthcare voice AI company building an intelligent platform that automates patient engagement at scale. Our agentic voice AI conducts health risk assessments, schedules appointments, manages prescription reminders, and handles post-procedure follow-ups.

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We help healthcare organizations improve patient outcomes while reducing operational burden — transforming how providers connect with their patients.

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About the Role

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We're looking for a Software Engineer to join a new team dedicated to client delivery — building and shipping the voice AI agents, integrations, and data pipelines that power real patient conversations for our customers.

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You'll work at the intersection of our platform and our clients' systems: designing conversation workflows, configuring API integrations with CRMs and EHRs, building data ingestion and export pipelines, and ensuring every deployment runs reliably in production. You'll partner closely with Customer Success and Product to translate client requirements into working solutions, and with the platform engineering team when client needs surface opportunities to improve the core product.

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This is a hands-on, high-impact role. You'll own the full technical lifecycle of client deployments — from initial scoping through go-live and ongoing iteration. If you're the kind of engineer who gets energy from seeing your work drive real outcomes (patients reached, appointments scheduled, care gaps closed), this is the role.

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What You'll Do

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• Design, build, and iterate on voice AI conversation workflows and agents for healthcare clients
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• Configure and build API integrations between our platform and client systems (CRMs, EHRs, CCaaS platforms, data warehouses)
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• Build and maintain data pipelines — ingesting client data into our platform and delivering structured engagement data back out via webhooks, SFTP, and APIs
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• Own the full technical delivery for new client launches, from requirements through production deployment
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• Partner with Customer Success to scope technical requirements and translate client needs into implementation plans
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• Troubleshoot production issues across the voice engine, telephony, and integration layers
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• Collaborate with platform engineering to feed client patterns back into reusable product capabilities
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• Use AI tools throughout your workflow — for development, testing, debugging, and workflow prototyping
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• Contribute to internal tooling and processes that make client delivery faster and more repeatable
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Must-Haves

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• 5-7 years of software engineering experience
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• Strong Python skills — comfortable writing production code, not just scripts
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• Experience building or consuming REST APIs and working with third-party integrations (OAuth, webhooks, API key auth)
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• Familiarity with data formats and delivery mechanisms: JSON, CSV, SFTP, webhooks, file-based ingestion
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• Comfort working in YAML-heavy configuration (workflow definitions, deployment configs, CI/CD)
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• Experience with cloud infrastructure basics — comfortable navigating Kubernetes, Docker, and secret management in production
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• Proficiency using AI tools (Claude, ChatGPT, Copilot, Cursor, etc.) as part of your development workflow
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• Strong communication skills — able to translate between technical and non-technical stakeholders
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• Self-directed and comfortable with ambiguity — able to take a loosely defined client requirement and turn it into a working system
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• Experience in a startup or high-growth environment where you wore multiple hats
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Nice-to-Haves

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• Experience with conversational AI, voice AI, or telephony platforms (Twilio, Genesys, Five9, etc.)
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• Familiarity with LLMs and prompt engineering in production applications
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• Java or Kotlin experience
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• Experience in healthcare, health tech, or compliance-driven industries (HIPAA, FHIR, HL7)
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• Background in solutions engineering, professional services, or client-facing technical roles
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• Experience with CCaaS or contact center integrations
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• Familiarity with LangChain, LangGraph, or similar agent frameworks
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Compensation & Benefits

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Competitive base + equity; comprehensive health benefits; flexible PTO.

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Our Values

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Lead With Empathy — Attune designs technology that listens first and responds with compassion and precision. Every interaction reflects genuine understanding and care for patients, providers, and partners.

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Trust Is Earned — Trust is built through openness, clarity, and reliability. Attune upholds the highest standards of privacy, security, and communication, ensuring confidence in every exchange.

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Work in Harmony — Collaboration drives progress. Attune aligns patients, care organizations, and technology partners to create seamless, unified systems that work together toward better outcomes.

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Prioritize Outcomes — Success is measured by impact, not activity. Attune focuses on closing care gaps, improving experiences, and advancing meaningful health outcomes.

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Innovate With Integrity — Attune advances AI responsibly, creating solutions that amplify human expertise without losing the human touch. Innovation always serves people first.

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Expand Access — Care should be easy to reach and equitable for all. Attune's technology removes barriers, expands access, and ensures every patient can connect with care when it matters most.

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Attune is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us.

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