Residential Aide

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title: Residential Aide

Program: Canopy House Women’s Shelter

Hourly Rate: $20.079

Program Description:

Canopy House provides 171 emergency shelter beds for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, occupational therapy, mental health services and housing placement assistance. Canopy House is a unique facility in that it is co-located with a supportive housing program that occupies the top 15 floors of the building and offers a street facing Article 28 clinic on the first floor dedicated to providing primary and behavioral health care services.

Essential Duties and Responsibilities:

Depending upon, shift, the essential duties of the Residential Aide include but are not limited to the following activities:

• Assists in the day to day operations of a shelter for homeless individuals

• Processes new client intake information, bed assignment, maintains the daily census records and provides Department of Homeless Services (DHS) with daily census figures.

• As needed, provides clothing and personal care items to clients.

• Distributes mail, appointment slips and other documentation to clients.

• Writes detailed incident reports regarding client activity and the condition of the entire shelter.

• Documents and maintains Shift Summaries and Log Books

• Conducts searches of client lockers

• Conducts client pack-ups and property return.

• Manages CARES, the DHS client database

• Participates in trainings and staff meetings.

• Utilizes CPR/First Aide and/or Narcan techniques in emergency situations and conforms to OSHA standards

• Available to work overtime, weekends, and holidays.

• Performs other related duties as assigned by the Supervisor.

• Must enforce Fire Safety Plan

• Based on location, assists clients with laundry services and manages linen

• exchange for shelter residents

• Conduct scheduled facility safety/house runs/community runs (timing is site specific)

• Escorts clients to appointments outside of the facility as needed (site specific mode of transportation)

• Grants and records client access to their medications

Physical Activities:

While performing the duties of this position, the Housing Coordinator (HC) must walk between all floors of the facility, climbing up and down staircases to meet with clients in the event the elevator is out of order. The HC must stand talking to clients and staff, sit for extended periods of time at the computer, and reach or squat to retrieve file records.

Qualifications:

• High School diploma/GED or familiarity with the underserved population, including but not limited to, homelessness, substance use, mental health and LGBTQ populations.

Certificates & Credentials:

• Fire Guard certification F-02 or Fire Safety Coordinator F-80, as dependent on site. Receipt of certification is required within 15 days of completion of training.

Preferred Skills:

• Teamwork: Ability to work cooperatively with peers and other staff in order to serve the needs of the client.

• Interpersonal: Ability to effectively role-model socially appropriate behavior; and to treat residents and coworkers with respect and help to create a warm, supportive environment; and to work effectively with homeless individuals with mental illness, developmental disabilities, and/or substance use issues. Ability to enforce rules and regulations in a nonjudgmental manner.

• Team Building: Ability to work cooperatively with peers and other staff in order to serve the needs of the clients as effectively and efficiently as possible.

• Organizational: An ability to work independently and to adjust one’s schedule to accommodate the needs of the clients.

• Communication: Excellent oral, writing, and listening skills.

• Computer: Knowledge of Microsoft Office Suite.

• Language: Bilingual in Spanish or Polish a plus.

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.