Residential Aide

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas:

• Education and School-Day Programs : Offering pre-kindergarten services, community schools, after-school programs, and college access counseling.
• Sector-Focused Training and Employment Placement Pathways : Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services : Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

Position

Residential Aide Level I

Reports to

Senior Residential Aide

Program

SRO

Primary Function

Maintains front door security and supervises residents living in SRO. Ensures adherence to program policies and facilitates a secure and functional environment for the residents.

Duties and Responsibilities

• Monitors all residents, staff and visitors entering and leaving the facility.
• Answers telephone and directs calls to the appropriate staff member and/or department.
• Welcomes and introduces new clients as they arrive and, in the absence of an onsite counselor, does preliminary intakes and reviews house rules.
• Prepares intake packages for new clients.
• Conducts vertical tours of the facility.
• Manages fire safety and other emergency procedures.
• Monitors fire alarm system and conducts fire drills.
• Makes daily rounds of the apartments.
• Maintains daily visitor and resident sign‑in logs.
• Conducts apartment inspections and pre‑and‑post‑vacancy apartment inventory.
• Prepares incident reports and enters them into the electronic data collection system.
• In an emergency, contacts EMS, FDNY, or NYPD to address onsite incidents.
• Contacts Program Director and PHSI staff regarding onsite emergencies.
• Attends professional development trainings to ensure all certifications are up to date.
• Performs other tasks as deemed necessary by the Program Director and Senior RA.

Qualifications

• New York State Security Guard License.
• 8‑hour and 16‑hour Security Guard certification.
• High School Diploma or GED preferred or previous experience.
• Candidate must be computer literate.

Preferred Skills

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Team Player: Works well as a member of a group.

Education

• General Equivalency Diploma or better.
• High School Diploma or better.

Experience

• Required: Monitors residents in a Phipps Tier II shelter in the Bronx and ensures observance of house rules and facilitates a secure and functional environment for the residents, guests and staff.
• Preferred: Qualified candidates will have one year of experience, and demonstrate an ability to make clear decisions, handle stressful situations fairly, and set limits.

Licenses & Certifications

• 8‑Hour Training.
• 16‑Hour Training.
• Security Guard License.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.