Service & Installation Technician (USA)

Job Description

Job Description

About Austco

Austco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the world.

Austco's corporate head office is located in Melbourne, Australia. Our international offices are located in the USA, Canada, the UK, Singapore and New Zealand. The R&D and Order Fulfilment business units are based in Dallas, Texas.

Primary Purpose

Reporting to the Service Manager, the Service & Installation Technician – Nurse Call, is responsible for installing, commissioning, and servicing a variety healthcare technologies, including but not limited to nurse call systems.

Key Responsibilities

•Service, diagnose, troubleshoot issues, repair, and maintain nurse call systems (network electronic systems and software).

•Correspond with customers consistently to ensure proper service and installs are completed correctly and up to standards.

•Commission front-end workstations & servers.

•Read and understand existing installations and as-built drawings.

•Perform assigned preventative maintenance, repair and emergency service requests.

•Develop and maintain a cooperative working relationship with employees, managers and external individuals across various departments.

•Associates or Bachelor’s Degree in Electrical Engineering, Computer Science, Software Engineering, OR at least 2 years of equivalent job-related experience.

•2+ years’ experience with nurse call systems is strongly preferred.

•Strong networking ability and understanding of operating systems.

•2+ years’ experience in system integration, network topology, and virtual environments.

•Technical writing skills to support documentation of completing of work / problem resolution / solution improvement.

•Eligibility to work in the United States.

•Flexibility to be on call (shifts alternate between technicians).

•Ability to travel to various worksites within the U.S.

•Must-have a reliable vehicle and valid driver’s license.

•Experience in the healthcare industry is highly preferred.

Competencies/Behaviors

•Customer service focused (top priority).

•Strong problem-solving and troubleshooting skills.

•Excellent cross functional communication skills and demonstrate consistent team collaboration.

•Must be self-motivated and able to work independently.

•Strong time management and organizational skills.