Field Service Technician

Field Service Technician

With boundless passion and commitment, our 5,000+ team members share a singular focus: to help millions of people find, buy, and protect the homes they love. As a leading provider of gold standard data, analytics and platforms, enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help people make their dream of homeownership a reality.

From our unmatched network of trusted relationships to technical innovations to the insights and foresight that comes with deep experience and collaboration, we offer unrivaled intelligence in the property industry. Connects critical touch points for a seamless and superior home-ownership journey powered by accurate, comprehensive, and up-to-date data.

Real Estate, Mortgage, Fraud, Tax Databases, Flood Determination Services, Geospatial Analytics, Capital Markets, Loan Origination, Appraisals, Valuations, Bankruptcy, Document Services, Title, Portfolio Analysis, Loss Migitation, Natural Hazards, and Credit Services.

Location: ONSITE - Dallas Campus, Irving, Texas, 75063

Duration: Contract to Hire 01/08/24 04/08/24

Responsibilities:

• Local customer field and technical support, executive level support
• Research, respond to, and resolve questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with Core Logic standards
• Inventory tracking: computer hardware and peripherals
• Device deployment and imaging
• Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process.
• Maintain ticket queues and workflows to a target completion rate of 90%
• Escalate problems to appropriate individual based on established guidelines and procedures

Must Have Skills:

• B.S./A.S. degree or equivalent work related experience and/or 2-4 years of related experience
• Knowledge of computer hardware and software operation and operating systems
• Familiarity with network topography, operation, and troubleshooting
• Strong Microsoft Intune knowledge
• Experience in two or more technology disciplines
• Experience configuring and testing desktop systems with limited supervision
• Basic knowledge of project management to act as team member
• Thorough understanding of ACD system and trouble ticket process to provide problem resolution and coordinate with other units
• Demonstrated problems-solving skills to ensure quick and efficient problem resolution.
• Aptitude for providing excellent customer service
• Good communication, problem solving skills and telephone etiquette
• Ability to use Desktop standards and follow guidelines, as well as help others interpret policy
• Excellent organizational skills to maximize effort and time
• Education, Experience, Knowledge and Skills

Required Skills : Field Service