Field Service Technician

Description

Holt CAT in North Dallas, Texas is seeking an experienced BCP-Field Service Technician. This position is responsible for providing high-quality repair service on Compact Construction Equipment in a field environment, in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. Worked to be performed will be on equipment such as mini-excavators, skid steers, compactors, and other similar equipment. Must have a safe driving record, must be able to pass a DOT Physical. Caterpillar dirt machine repair experience preferred - skid steer, mini-x, loaders, etc...

Essential Functions

· Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
· Performs repairs and troubleshooting offsite with minimal supervision
· Performs moderate troubleshooting and advanced diagnoses of equipment malfunctions and failures
· Removes and install parts, disassembles and assembles components
· Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
· Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
· Operates equipment and vehicles with possession of all necessary licenses and certificates
· Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
· Adheres to contamination control and HAZMAT rules and regulations

· Maintains all company equipment, tools, and vehicle in a good, clean, and working order 
· Communicates job progress to supervisor and customer as needed

· Completes assigned jobs and task to meet flat rate time and re-work standards 
· Works overtime as required by workload and customers’ needs
· Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

· Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
· Requires regular and punctual employee attendance 
· Performs other duties as assigned

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Knowledge, Skills, and Abilities

· Knowledge of safe work procedures and practices 
· Moderate knowledge of equipment and tools, including their designs, uses, repair, and maintenance
· Moderate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical 
· Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems 
· Exceptional skills in customer service 
· Advanced diagnostic and trouble-shooting skills
· Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources 
· Operation and control skills of equipment or systems
· Equipment selection skills to determine the kind of tools and equipment needed to do a job 
· Ability to communicate clearly and effectively, both verbally and in writing 
· Ability to operate a crane and forklift, and obtain required certifications/licenses
· Ability to meet deadlines and work under fast-paced, time constraining circumstances 
· Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair 
· The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

Education and Experience:
· More than two years of heavy equipment experience required; three or more years preferred 
· High school diploma or equivalent preferred 
· MSHA certification preferred 
· Air conditioning certification preferred 
· Crane/Rigger certifications preferred 

 
Supervisory Responsibilities:
· None

 
Travel: 
· Travel required with a possibility of an overnight stay

 
Additional Requirements:
· Valid Driver’s license required 
· Ability to obtain a valid Commercial Driver's License (CDL)
· Must have an acceptable driving record
· Must own required tools to perform repairs

 
Physical Requirements:
· Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue 
· Frequently moves materials or equipment weighing up to 80 lb 
· Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina 
· Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment 
· Be able to maneuver safely and work underneath equipment 
· Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

 
Work Environment:
· Requires wearing common protective or safety equipment 
· Regularly works outdoors around moving mechanical parts and noise level may be loud at times
· May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 
· Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment 
· Required to perform work in cramped spaces and/or high places

 
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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About HOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande™.