Sales Professional - Outside Sales

Our associates celebrate lives. We celebrate our associates. The Sales Professional - Outside Sales is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The Sales Professional - Outside Sales serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The Sales Professional - Outside Sales also develops relationships with the community. Job Responsibilities Lead Generation * Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards * Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars * Obtains referrals from families served by the location by following up through visits with families after the service

• Networks and builds community and civic relationships
• Explains and presents Dignity Memorial® Personal Planning Guide presentations

to families served and referred families

• Maintains and tracks activity levels to ensure productivity
• Remains flexible with schedule to achieve results; often works nights and

weekends Build Relationships with Families * Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through * Responds to client inquiries in a timely, respectful, sensitive and professional manner

• Supports families in time of grief with acts of kindness
• Connects with families through listening, honest communication and genuine

concern * Develops an understanding of each family’s unique needs and offers solutions that provide value to them

• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with

professionalism and attention to detail * Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships

• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family

members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork * Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff * Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service * Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future * Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales * Acts as one team, setting arrangement continuation visits within two to three days after the service * Shares family concerns with rest of the SCI team Minimum Requirements Education

• High school education or equivalent
• 1-2 years of college or equivalent experience

License * Current state/province issued driver’s license with an acceptable driving record * In states/provinces where required, must hold a Funeral Directors License to perform this role Experience * Sales experience or one to two years industry experience or equivalent education * Previous experience with Customer Relationship Management (CRM) systems is a plus Knowledge, Skills and Abilities

• Basic computer and technology skills within a sales environment
• Ability to work well in a team, as well as independently
• Ability to work beyond “standard” hours as the need arises
• Good driving record
• Good work ethic
• High-level of integrity
• Creative, outgoing and energetic
• Comfortable presenting in front of others
• Desire to help others
• Bilingual, knowledge of another language is a plus

Work Conditions

WORK ENVIRONMENT

• Work indoors and outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with dress code policy

WORK POSTURES

• Sitting continuously for many hours per day, up to 6 hours per day
• May climb stairs to access buildings

PHYSICAL DEMANDS

* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

WORK HOURS

* Working beyond “standard” hours as the need arises Compensation Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $16.90 per hour for all hours worked) Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

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Postal Code: 92395 Category (Portal Searching): Sales Job Location: US-CA - Victorville