Customer Service Representative (CSR) 3PL/Warehouse

Customer Service Rep (CSR)

FARO Logistics, Inc. was founded in 1988 in Columbus, Ohio and focused solely on warehousing and transportation services in the Central Ohio area. Today, the company has blossomed into a uniquely diversified organization. With operations in Dallas, TX; Rancho Cucamonga, CA; Chicago, IL and Columbus, OH we're able to offer our clients a wide array of 3rd party logistics services from coast to coast.

We are seeking a reliable, self-motivated and meticulous Customer Service Rep (CSR) to join our team in Rancho Cucamonga. Our CSR's serve as the primary point of contact between our 3PL warehouse operations and our customers. If you are a hardworking individual who can work within a team atmosphere while also working independently, then we are interested in you.

Key Responsibilities & Duties

• Manage orders through internal WMS and customer portals
• Serve as the main contact for assigned accounts
• Route orders within ship window and INDC dates
• Create and validate BOL's, ASN's, labels and routing instructions
• Schedule appointments with LTL and TL carriers
• Print and sort UCC 128 labels for warehouse
• Manage daily open order report
• Close end of day orders - send 945 ASN report
• Communicate closely with vendor
• Work closely with warehouse supervisors to ensure operational execution
• Support inventory inquiries and adjustments
• Ability to manage multiple accounts and priorities simultaneously
• Allocate orders in WMS

Requirements

• Experience with routing portals Amazon, Walmart, Target, Kohl's, TJX, etc.
• Detail-orientated
• Experience with managing Open Order Report
• Reliability and dependability
• Communicate effectively in English both written and verbally, Spanish is a bonus
• Excellent time-management and organizational skills.
• Ability to work independently and in a team environment
• Knowledge of shipping UPS, Fedex and small parcel
• Complete understanding of WMS systems EDI transactions (940, 943, 944, 945, etc)

Key Accountabilities

• High school diploma or GED certificate
• Knowledge of label creation and BOL's
• General office procedures scanning, copying files, faxing, calls
• Proficient with Google sheets and Microsoft
• Ability to multi-task and work under pressure
• General understanding of warehouse flow
• Experience in handling high-volume retail accounts
• Strong attention to detail
• Understanding of retail compliance (routing guides, labeling, appointments)
• No disqualifying criminal history.
• Must have a minimum of 3 years CSR experience