Systems Specialist I (BI) -CIO Org (Tableau CRM)

Tableau CRM Operations Team Member

The Tableau CRM Operations team within Salesforce Business Technology is currently seeking a team member who is detail-oriented and a proactive self-starter to manage and support the Tableau CRM platform and associated datasets, dataflows, and dashboards. You will be expected to have mastery of the TCRM application, including the ingestion processes, dataset management processes, security and access implementations, and visualization/dashboard creation. You will also need to partner with business stakeholders to understand their needs and guide them on the "art of the possible". You will bring your passion for intuitive, insightful, compelling dashboard experiences and turn it into right-sized, governed, supportable TCRM solutions.

Design, build, and support Tableau CRM apps, datasets, and dashboards beginning with operational reporting and expanding into full-fledged analytics over time. Develop and maintain dashboards in Salesforce Tableau CRM. Develop and provide training of the dashboards to various business units. Support ad-hoc dashboard requests to provide insights to various teams. Analyze large volumes of data using various tools like Salesforce Einstein Analytics, R, Python etc. In partnership with Product Owners and operations, define intuitive, insightful, actionable, and compelling TCRM dashboards, account for user behavior and exception paths. Provide "best practices" direction and implement approaches for content governance, taxonomy, processes, and UI consistency within TCRM. Enable TCRM solutions to be embedded into and available within our wider Salesforce-based offerings (e.g. portal and mobile solutions). Optimize for the whole: provide design guidance to team on TCRM capabilities and limitations, enabling the delivery of a system that is supportable, maintainable, performant, and achieves high user adoption. Grow our internal TCRM expertise: be a mentor, teacher, and guide to both developers and Operations. Data analysis: analyze data sets for patterns and anomalies and create mock datasets to create meaningful prototypes and enable parallel development between TCRM and other development areas.