Associate, EDI Operations II

Job Title

Role is 100% Onsite. 8am-5pm M-F. One to two late nights (10am-7pm) a month and potential overtime.

Required Technologies: EDI Office Nice To Have: Good communication skills Banking experience Able to handle stressful situation. Able to identify callers need Good phone etiquette

Day To Day: CSR assist Drug Manufacturer and Plan Sponsor with their invoice payment. They will help in banking form updates, onboarding new user to the portal, answer inquiries in a timely manner via phone or email. Able to assist other as needed. Able to make courtesy calls to drug manufacturers and plan sponsor about invoice deadline, information need, and other.

Soft Skills: Able to adapt to stressful situation. Good communication skills both calls and emails. Good grammar skills Team player Multi tasks

About The Team: Team is currently growing because of additional projects that our customer is asking us to implement. For operation we have a team size of about 3-7. In addition, we also have developers, business analyst and product owners. The current team size is about 15+. Everyone is the team is always willing to assist and teamwork is very much expected. NOT Looking For: Programming knowledge Leading or managing team Workstation related experience with network or computer hardware/software Project management skills

Responsibilities

Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.

60% Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law/ lines of business.

40% Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.

Experience

2 years of applicable EDI experience.

Skills

Good system research and analysis skills. Working knowledge of relevant EDI software and tools used by the company/contract. Good organizational, judgment, customer service, and both verbal and written communication skills. Good spelling, punctuation, and grammar skills. Basic math and computer skills. Ability to handle confidential or sensitive information with discretion. Required Software and Other Tools: Microsoft Office. Work Environment: Typical office environment.

Education

Associate Degree in Information Systems/Technology, Computer Science, or other job related field.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.