Billing & Collections Analyst

Location: Milton, GA. Hybrid working: Team members are expected to come into the Milton office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in‑office days; attendance will be determined by project demands, meetings, and manager guidance. What You’ll Do As the Billing & Collections Analyst you will oversee the end-to‑end quote‑to‑cash process to ensure accurate and timely invoicing and collections. You will collaborate cross‑functionally to support internal stakeholders and projects while simultaneously interacting with external stakeholders to provide an exceptional client experience. Key Responsibilities Ensures that invoices accurately reflect contract terms and conditions agreed to by the organization. Investigates and resolves billing discrepancies and errors. Partners with billing/collections leadership to recommend improvements to processes and systems. Monitors customer accounts for timely payments and provides reports to management on overdue accounts. Prepares and analyzes aging reports and provides recommendations for improving cash flow. Runs reports for management and conducts research to aid in the investigation of billing discrepancies and errors. Responds to customer inquiries regarding bills. Works under the close direction of senior personnel in the functional area. Collaborates with key business partners to move forward key initiatives and improvements. Provides financial audit support. Processes Zendesk tickets daily to maintain SLA goals. Who You Are Passionate about collaborating and helping purpose‑driven organizations. Bachelor’s Degree in a related area or an equivalent combination of education and experience. 2+ years of experience in billing/collections. Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook. Demonstrate ability to learn and understand billing/collections software applications. Ability to interpret contract terms and conditions and identify challenges as it relates to billing. Must have excellent analytical and problem‑solving skills. Must have the ability to work independently and handle multiple priorities and deadlines simultaneously. Excellent written and verbal communication, organization and follow‑up skills. Excellent relationship‑building skills and ability to work both individually and as a member of a team are necessary. Proven ability to manage large projects with exceptional project‑management skills. Ability to work effectively within a fast‑paced, deadline‑driven environment. Skilled at interacting with employees at all levels within the organization. Skilled at thriving in a multi‑system, multi‑product billing environment. Experience in SaaS or technology industry a plus. Physical Considerations Ability to work in a general office environment. Ability to handle extended periods of computer‑based work, including telephone. Benefits Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them. Flexible paid time off – We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays! Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible. Mental health support – Ministry Brands is a stigma‑free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in‑person or virtual counseling at no cost. Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. Employee Recognition & Rewards – We use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Equal Employment Opportunity Statement Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith‑based, non‑profit and for‑profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. Ministry Brands is an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr