Business Services Specialist

ZenBusiness Business Service SpecialistZenBusiness is seeking an experienced Business Service Specialist to join the Registered Agent team. The ideal candidate has industry experience with corporate filing systems, government agency requirements, and a high-volume caseload. The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization.This position will report to our Business Services Manager. We are looking for someone who can work in-office with full-time availability Monday through Friday during office hours 8 am - 5 pm. The office is located on Wade Ave. Raleigh, NC 27605.ResponsibilitiesManage, prepare and fulfill various corporate filings, including Change of Registered Agent filings, Resignation filings, and other filings as assigned.Research filing components on various government databases and public record sources, including state-specific compliance requirements, name availability and status queries, and public record document requests.Prioritize and manage a high-volume and time-sensitive workflow from submission to completion.Assist customers and internal stakeholders with questions regarding product, service, process, and general client concerns.Stay updated on product knowledge and take initiative to expand industry knowledge.QualificationsCorporate Filing experience, including legal document preparation and drafting.Knowledge of current Secretary/Department of State corporate statutes and filing requirements.Experience with Salesforce or other equivalent CRM applications.Excellent communication and interpersonal skills.Ability to identify urgent fulfillments while staying on top of high-volume customer requests.Ability to adapt to ever-changing priorities with a positive and constructive attitude.Comfortable with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup, including cross-functional problem solving and collaboration, process and system optimization, and new products and services launches.Bonus QualificationsTech Support ExperienceMac OS knowledgeExperience with Google File Stream, Docs, Sheets, and Adobe DCRemote Culture A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact.Let's stay connected! We believe in staying connected, and we have a weekly "All Hands" meeting every week. We also have a social committee that hosts frequent events. We've held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more!Benefits The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.Diversity, Equity and Inclusion We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.