Behavioral Health Unit & Training Manager

Job Description

Job Description

Position Summary:

The Manager of Training will act as the primary liaison to the Philadelphia Police Department’s Behavioral Health Unit, which encompasses the Crisis Intervention Response Teams (CIRT) and the Police-Assisted Diversion (PAD) initiative. The training they provide will support the 9-1-1 Triage initiative in creating deflection opportunities from formal justice involvement while reducing barriers that keep individuals with behavioral health challenges from further penetration into the criminal justice system.

The Manager of Training is additionally responsible for training the Department of Behavioral Health and Intellectual disAbilities (DBHIDS) Behavioral Health and Justice

Division (BHJD) staff, as well as criminal justice partners across Philadelphia. External training will target staff from the First Judicial District (FJD), Philadelphia Police Department’s (PPD) Behavioral Health Unit (BHU), Adult Probation and Parole (APPD), and other forensic partners.

Key trainings center on recognizing signs of behavioral health issues (e.g., Mental Health First Aid, Hearing Disturbing Voices), suicide prevention (e.g., Question, Persuade, Refer), trauma-informed/trauma-responsive care, BHJD staff onboarding, and co¬ response services.

Duties and Responsibilities:

PPD Behavioral Health Unit Liaising

• Serve as primary liaison between the Philadelphia Police Department Behavioral Health Unit and BHJD. This includes offering technical assistance and navigation support to the following programs:
• CIRT program.
• PAD program.
• 9-1-1 Triage initiative.
• Work closely with the 911 Crisis Navigation Manager on the triaging of 911 Crisis calls with behavioral health needs.
• Support 911 Radio room staff, CIRT Teams, and Philadelphia Police by facilitating connections to services/supports and providing solution-based consultation.
• Provide clinical consultation and technical assistance to BHU staff to facilitate accurate behavioral health screenings and high-level referral navigation.
• Complete behavioral health treatment/service history research for participants, where appropriate.
• Facilitate linkages to appropriate treatment providers and other social services based on the needs of the participant.
• Network with area community providers and provide resource coordination.
• Activate maximum benefits (e.g., Medicaid, SSI) for individuals to obtain needed services and support.
• Enter and maintain clinical and program data.
• Participate in court dates as needed.

Training Management

• Complete train-the-trainer courses and/or become certified to facilitate trainings offered by BHJD to the legal partners.
• Conduct in-person and virtual (including hybrid) behavioral health trainings for legal partners on topics including behavioral health symptom recognition, suicide prevention, and trauma-informed/trauma-responsive care.
• Develop and coordinate training schedules and curricula with BHJD leadership.
• Work with the BHJD Business Intelligence Team to develop, refine, and maintain a tracking system/database to manage training requests and feedback about training provided
• Utilize feedback from training participants and training partners to continuously improve training content.
• Collaborate with BHJD’s Business Intelligence Unit and the Continuous Quality Improvement process to support internal BHJD data analysis, reporting, and program evaluation.
• Collaborate with staff from the BHJD Resource Portal to facilitate increased referrals from the First Judicial District.
• Work with the First Judicial District Court and other partners to develop a booster training program and a training sustainability plan.

Personnel Management/Supervision

• Manage workflow for a team of Navigator/Trainers
• Provide individual and group supervision to Navigator/Trainers
• Perform performance evaluations.
• Monitor and approve time and attendance.
• Provide group and personalized feedback for the training team and share updates on progress and results as well as identify improvements for each team member.
• Prioritize, plan, track and report project portfolio progress.

Other Duties

• Provide high-level, timely, and effective communication with internal and external partners to ensure program goals and objectives are met.
• Interface with criminal justice representatives as needed to support the goals of each BHJD/DBHIDS program.
• Perform other duties as assigned.

Skills Required:

• Strong in-person and virtual verbal and multimedia presentation skills.
• Strong clinical and case management skills.
• Demonstrated understanding of and ability to navigate the behavioral health and criminal justice systems in Philadelphia.
• Knowledge of mental health disorders, substance use disorders, and co¬occurring challenges.
• Knowledge of how behavioral health issues intersect with the criminal justice system in the City of Philadelphia.
• Cross-cultural skills and experience with culturally diverse populations.
• Recovery experience is a plus.
• Knowledge of benefits, how to activate benefits, and how to leverage benefits to access treatment and resources.
• Demonstrated excellence in written and oral communication skills. Knowledge of multiple languages a plus.
• Demonstrated ability to establish and maintain effective working relationships.
• Ability to work cooperatively and communicate effectively with a wide variety of individuals and agencies representing varying perspectives and interests.

Education and Experience:

Bachelor’s degree in social work, psychology, or a related field with at least 5 years of experience or a master’s degree in social work, psychology or a related field with at least 2 years of experience, working with individuals with substance use, mental health and co-occurring challenges. Criminal justice and/or teaching experience preferred.

Physical Demands:

Ability to physically perform the duties and to work in the environmental conditions required, such as maneuvering in office space - reaching file cabinets, fax, and copier machines when necessary. Must be able to sit for up to 2 hours looking at a computer monitor and using a keyboard and mouse to perform data entry functions. Able to travel locally via public transportation and on foot to various criminal justice and behavioral health partner locations. Valid driver’s license and use of a personal licensed and insured vehicle during work hours as needed. Ability to pass a criminal background check and a background check required by the Philadelphia Department of Prisons. Ability to effectively utilize computers, databases, and related common office software packages such as Microsoft Word, Excel, and Access.

Essential Functions:

Training criminal justice partners in behavioral health topics. Manage the CIRT program.

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law.