Behavioral Health Care Manager

Job Description

Job Description

Title: Behavioral Health Care Manager

Location: Hope Shelter 220 N. Broad Street

Position Overview : Serve as a ‘bridge’ between homeless shelter residents and behavioral health, medical, and social service resources. F ocuses on engagement, assessment, and coordination of care to connect individuals with varying degrees of behavioral health needs with mental health, substance use, housing, and community-based resources. Works collaboratively to assess needs and improve overall client outcomes.

• Conduct screenings and needs assessments related to mental health, substance use, and social determinants of health.
• Facilitate warm handoffs to appropriate levels of care as needed.
• Deescalate emotionally heightened individuals; connect with crisis services as needed
• Engage with shelter residents to build trust and rapport
• Provide referrals and behavioral health services, primary care, housing programs, and other community resources
• Assist in navigating complex systems, including benefits, insurance, and entitlement programs
• Coordinate care with internal clinicians, case managers, and external service providers

We are seeking a dedicated professional who :

• Can work independently and adapt to a dynamic environment.
• Will engage with a vulnerable population and link them with needed resources.
• Can cultivate positive relationships with clinical teams.
• Is mission-driven, demonstrating empathy and respect for the individuals we serve

Training & Experience :

• Bachelor’s degree in social work, Human Services, Counseling, Psychology, or a related field required.
• Two years’ previous experience providing outreach or case management services in a community setting.

Schedule : Full-Time 37.5/week 10AM-6PM

Location: North Philadelphia, accessible to SEPTA