Customer Care Team
The Hangout
Customer Care Team
We're searching for energetic, guest-obsessed Customer Care Team to join our team. In this role, you'll be the face of our restaurantgreeting, engaging, and creating exceptional experiences for every guest who walks through our doors. If you live and breathe hospitality, thrive in fast-paced environments, and know how to turn moments into memories, we want to meet you.
Welcome and engage guests with warmth, enthusiasm, and a smile
Act as a floor ambassadorhelping guests with seating, navigating wait times, and resolving issues quickly and professionally
Support the host, server, and management teams to ensure smooth flow during peak hours
Be proactive in anticipating guest needs and offering personalized service
Keep high-energy vibes and a clean, guest-ready environment at all times
Assist with line control, special requests, and large party coordination
Promote the brand and overall experience in every interaction
Passion for hospitality and delivering unforgettable guest experiences
Excellent communication and people skills
Ability to stay calm and upbeat under pressure
Team-oriented mindset and positive attitude
Reliable, flexible, and available to work night shifts and weekends
Previous hospitality or guest service experience is a plus
Must be 18+ and authorized to work in the U.S.
Join us for a fun, high-energy season at one of the busiest spots in the Smokies. Whether you're part-time or full-time, your attitude and enthusiasm are what make the difference.
Vacancy posted 17 hours ago
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