Merchandise Team Member - [S] Dollywood's Theme Park - Part Time Seasonal

Job TitleThis position exists to provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company.Summary of Essential Functions and ResponsibilitiesMust have proficient knowledge of all products/services available for sale to our guestsMust be able to perform to standard Merchandise Selling Skills and guest interactionsAssists in the training and development of all new hires or hosts new to those locationsOperates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales AuditEnsures all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory ControlAssists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standardsRepresents Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experienceAccommodates to changes in work assignments and locationsCommunicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectationsAdheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediatelySupports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and ProfitFollows all Merchandise Operational Policies and Procedures effectivelyEnsures they are up to date on all company and divisional communications through communication boards and bindersSupports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core ValuesProtects the privacy and security of guests and coworkers, including PCI complianceManagement reserves the right to change and/or add to these duties.Education and Experience RequiredUnderstand basic calculator and cash register/POS systemComprehend instructions and retain informationPrior cash handling experience preferredPrior sales experience preferredMust be 16 years of age or olderOffers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screeningKnowledge, Skills, and AbilitiesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust adapt to changes easilyMust be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust reflect Dollywood's core values through the lens of dignity and respectAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAble to be productive in a fast-paced environmentAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to communicate effectively with Guests and Hosts using approved methods of communicationReading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperworkAbility to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges)Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costumeAbility to use color and depth perception in order to arrange displays and to locate merchandiseAbility to tolerate noise and stress to accommodate waiting on large numbers of customersAbility to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work areaPhysical and Cognitive RequirementsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors. This position also requires the ability to withstand temperature ranges from 32 to 95 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor cartsCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methodsMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsFinger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS systemThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.