Conversational AI Engineer - Gemini Enterprise for Customer Experience (GECX)

As a Conversational AI Engineer specializing in Gemini Enterprise for Customer Experience (GECX) , you will design, deploy, and optimize next-generation, customer-facing agentic workflows. You will work on a unified platform that bridges the gap between digital discovery (via Google Search and Maps) and front-line customer operations (chat, voice, and retail/commerce touchpoints).

You will use Customer Experience Agent Studio (CX Agent Studio) to build multi-agent applications, but your core focus will be implementing Code Agents —leveraging programmatic SDKs (such as cxas-scrapi ), writing custom Python/TypeScript tool callbacks, and utilizing localized CLI workflows to programmatically structure, lint, test, and sync complex agent hierarchies. You will merge the speed of low-code visual canvas building with the absolute determinism of custom-coded logic.

This is a permanent, fully remote position based in the Philippines . Candidates must be willing to work in US business hours to support our global clients and operations.

What you'll be doing:

• Develop Multi-Agent Architectures : Build and configure modular, hierarchical agent networks (Root/Steering agents and targeted Sub-agents) using a combination of the CX Agent Studio canvas and programmatic Code Agents .
• Write Custom Code Tools & Callbacks : Program specialized backend logic, data transformation scripts, and custom tool callbacks in Python or TypeScript to extend agent capabilities beyond basic natural language prompts.
• Leverage GECX Engineering CLI & Tooling : Run automated code-first developer workflows utilizing uv environments and the cxas CLI for structural static linting ( cxas lint ) and advanced semantic instruction validation ( cxas llm-lint ).
• Design Generative Playbooks & Control Flows : Author and maintain structured, XML-like agent instructions ( , , ) that natively hook into custom Python tools ({@TOOL: custom_script}) and sub-agent routing syntax ({@AGENT: specialized_subagent}).
• Program Enterprise Integrations : Seamlessly hook Code Agents into live databases, product catalogs, CRMs, and CCaaS networks (e.g., Genesys, Avaya ) via Model Context Protocol (MCP) or secure OpenAPI webhooks .
• Automate Quality & Evaluation (CI/CD) : Script programmatic, golden-scenario test cases and simulation evals using simulation frameworks to test multi-turn agent trajectories, preventing hallucinations and conversational regressions before sync-to-prod.

Skills and experience you will bring:

• Bachelor’s degree in computer science, engineering field, or equivalent practical experience.
• 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
• Strong proficiency in Python or TypeScript/Node.js , with hands-on experience handling complex JSON payloads , RESTful APIs , and cloud-hosted webhooks.
• Experience utilizing Git-based developer workflows and command-line interfaces ( CLIs ) for software versioning and deployment.
• Hands-on experience building with Google’s GECX Code Agent tooling (e.g., cxas-scrapi workspace/SDK , Python-based agent foundries).
• Good technical understanding of Dialogflow CX , CX Agent Studio , or similar advanced, stateful conversational frameworks.
• Experience deploying streaming, low-latency audio-to-audio (A2A) voice agents and integrating with telephony ( SIP/RTP ) or CCaaS partner environments.
• Solid grasp of prompt engineering safety protocols , blocklists, and programmatic fallback behaviors (e.g., before_model_callback or after_tool_callback hooks).
• Experience with BigQuery or Google Cloud Logging to programmatically extract conversation traces, search text transcripts, and build data-driven performance metrics.