Customer Service Specialist

Job Title This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit's Commercial Business Units ("Spirit Commercial"). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing's three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial's core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions. Responsibilities Position Responsibilities: Represents Wichita site by providing answers to product-related questions, traces lost shipments, interprets and clarifications of customer orders for the shipping department. Take orders over the phone and manage web-based ordering, confers with management regarding customer credits, returns goods for credit identifies quality assurance complaints. Authority to approve allocation of stock within the negotiated contract terms or the organizational defined parameters. Authority to access production systems for managing customer sales orders & suppliers through inventory systems. Responsibilities require internal coordination of contract administration, production, purchasing, engineering, quality assurance, traffic, and warehousing. Areas are limited to commercial. Qualifications Basic Qualifications (Required Skills/Experience): Minimum of 2 years of experience in customer service or client interface roles Preferred Qualifications (Desired Skills/Experience): Associates or Bachelors degree Strong data-driven decision-making skills Experience with SAP Willingness to work overtime and be available for on-call duties Demonstrated ability to collaborate across multiple functions and with diverse customer bases Ability to thrive in a fast-paced environment Union: This is a union-represented position. Drug Free Workplace: We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: We strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range Entry Level (Level 1): $37,700 - $57,800 Kansas Tax Credit: Join Spirit AeroSystems' Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.