Branch Manager

MB Branch Manager

Reports to: Senior Commercial Banker

Business Development:

• Develop and execute strategies to grow the branch's customer base and deposit portfolio.
• Identify and pursue opportunities to deepen relationships with existing customers and attract new business clients.
• Represent the bank at community and networking events to promote services and build relationships with local businesses and organizations.

Branch Operations and Performance:

• Ensure the branch meets or exceeds established financial goals, including revenue, deposit growth, and loan production targets.
• Monitor and analyze branch performance metrics and implement action plans to address areas for improvement.
• Oversee daily branch operations, including cash handling, security, and transaction processing.
• Manage expense budgets to optimize profitability while maintaining operational efficiency.

Leadership and Team Management:

• Recruit, train, and mentor branch staff to develop a high-performing and customer-focused team.
• Set clear performance expectations and conduct regular performance evaluations.
• Foster a positive work environment that promotes teamwork, accountability, and employee engagement.
• Address employee concerns and provide guidance to support professional development.

Customer Service Excellence:

• Champion a culture of exceptional customer service by modeling and reinforcing high standards.
• Address escalated customer issues and complaints promptly and effectively.
• Gather customer feedback to identify opportunities for service improvements and innovation.

Community Engagement:

• Act as a visible and active member of the community, participating in local events and charitable initiatives.
• Build and maintain relationships with community leaders and organizations to enhance the bank's reputation and identify partnership opportunities.

Regulatory Compliance:

• Ensure all branch activities adhere to internal policies, procedures, and regulatory requirements.
• Conduct regular audits and risk assessments to maintain a compliant and secure branch environment.
• Stay informed about changes in banking regulations and ensure staff training on compliance updates.

Other duties as assigned.

At Movement Bank, we exist to love and serve our communities with a Purpose Bigger Than Banking. We aim to bridge the wealth divide, connect those with resources to those excluded, and transform communities through long-term investment in business, housing, and education. When you join our team, you become part of our movement, our story, and our legacy.