Shop Foreman- Wilmington

Shop Foreman

Assist the service manager in striving to return a satisfactory profit on dealer capital invested while insuring a consistently high level of employee productivity. Accomplish these objectives through the use of proper staff utilization, pricing, DMS system function/reporting, advertising and adherence to facility safety practices.

The Shop Foreman will oversee the daily activities and the employees of the service department and also be responsible for:

• Enforcing with the help of the service manager all company policies and procedures
• Maintaining a safe work environment
• Assisting service manager in maintaining focus on service department budget goals and other objectives for the department
• Help service manager in controlling operating expenses
• Direct the day-to-day activities of the service department employees
• Produces Estimates for charges necessary for repairs for customers
• Assisting the service manager in training and evaluating service department employees
• Helps ensure that a high-quality level of service is provided to our entire customer base.
• Provides technical assistance to service department employees
• Enforces safety requirements, including but not limited to forklift training and operation and use of personal protective equipment
• Understands, keeps abreast of, and complies with federal, state and local regulations that may affect our procedures in the service department.
• Maintains professional appearance and ensures that the service department employees present a professional appearance to the public.
• Carries out disciplinary actions as needed to service department employees.
• Reviews monthly productivity results individually with service department employees
• Conducts department safety inspection on a monthly basis.
• Conducts department meeting with all service department employees monthly
• Assist in hiring of new personnel as needed

Qualifications:

• High School Diploma or GED
• Minimum two years experience as a technician or customer service representative and/or equivalent experience in a service-related industry.
• Possess strong managerial and organizational skills
• Excellent Communication skills both oral and written
• Must be committed to 100% customer satisfaction
• Must have the ability to motivate subordinate employees, and be involved in their career development
• Must have an enthusiasm for training
• Must be able to manage customer expectations, lead direct reports and be flexible with both while meeting objectives.
• Excellent computer skills and familiarity with all Microsoft Office products and software.