Service Professional

Server

The Server smiles and sets the tone for locals entering the caf. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The Server provides information and educates locals about the premium nature of Bluestone Lane menu items. The Server's primary role is to maximize sales while following the Steps of Service. The role fulfils other duties as required such as finalizing food items and using the point of sale system.

Positioning: The Server is positioned on the caf floor so that they are accessible and within eyes reach of our local.

Essential Functions/Responsibilities:

Ownership:

Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactions

Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to locals

Attends to locals in a manner consistent with the Bluestone Lane Steps of Service

Maintains professional composure and local engagement during periods of high-volume

Maintains an organized and hygienic working environment, cleans routinely and proactively restocks items in store

Performs well under pressure and maintains efficient, friendly and engaging local experience

Follows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measures

Spend through Service:

Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time

Deep understanding of the menu in order to educate and excite local

Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 10 minutes of ordering

Achieve BL operational criteria of $30 per customer with a 30-minute stay through checking in, upselling & focused service

Human Connection:

Local focused, interacting and servicing locals with all needs name, face & order every time

Clear tables in a timely manner, checking in with locals a minimum of 5 times during their stay

Build relationships and human connection through personalization and conversation

Premium Broad Product:

Deep understanding of menu and ingredients in order to educate, engage and excite local using Aussie Hospitality

Ensure product is plated to perfection

Speed of service provide quality product with speed and accuracy

Beautiful Spaces:

Resets and follows Bluestone Lane table presentation standards in a timely manner

Ensures floor & workspace are always clean and fully functioning

Always maintains grooming guidelines

Measures of Success:

Steps of Service followed consistently

Achieve operational goals of minimum check of $30 per person, average table turn of 30 minutes

Good communication & working environment with Teammates working together to service local efficiently and effectively

Beautifully presented food

Knows locals' name & order provides genuine escape by delivering great service

Skills, Knowledge & Experience:

You have 1+ years' experience as a server or in sales

You have a minimum one-year experience in a customer service/food industry environment and a passion to provide exceptional customer experience

You are DOH accredited or Safeserve Certified preferred

You have a passion for providing great service & making others happy

You have strong interpersonal and communication skills with an ability to build relationships

You are a team player and have proven experience working on a team to achieve great performance

You can work in a high stress, fast paced work environment

You can stand for extended periods and lift to 40lbs

Work Environment: This position operates within a cafe environment, working in close proximity to team members. The position requires walking and standing during the entire shift. It also requires the continuous ability to reach, bend, lift, carry, stoop and wipe. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.