Procedure/Content Writer

Job Title: Procedure/Content Writer
Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ (Hybrid - 3 days onsite per week)
Duration: 12+ Months with possible conversion
Consultant Type: W2 only

Process:

• Create procedure
• Download template
• Run through AI
• Document steps

Tools:

• Copilot
• Power Automate
• SharePoint
• AI Prompt snippets

Focus on promoting AI adoption and AI transformation
Supporting citizen writers and publication workflows


This is essentially an AI-savvy Senior Editor / Content Quality Lead for procedural documentation:

• Owns and matures the Quality Assurance (QA) framework for ~8,000+ procedure documents.
• Acts as editor and quality gatekeeper, not the primary writer:
  • Ensures content is readable, usable, and low-risk.
  • Defines and enforces standards, rules of writing, and evaluation criteria.
• Serves as the face of AI-enabled writing:
  • Partners with tech teams that build AI solutions (Copilot, Power Platform).
  • Translates writing rules into clear requirements for AI prompts.
  • Champions AI adoption with "citizen writers" (process SMEs) and publishers.
• Manages/owns content for an AI Center of Excellence:
  • Prompt libraries, how-to guides, training content for writing & AI usage.

In short: A writing/ editorial expert who leads content quality and helps scale AI-assisted procedure writing across the org.


Must-Have Skills & Experience:
A. Strong Editorial / Writing Expertise (Core)

• Professional background in editing or technical writing, ideally:
  • Editor, Senior Editor, Content QA, or similar.
• Deep understanding of writing mechanics and style, e.g.:
  • Active vs. passive voice
  • 2nd person usage
  • Consistency, grammar, structure, clarity
• Experience reviewing and enforcing content standards, style guides, or templates.
• Ability to articulate rules of writing clearly (for humans and for AI prompts).

AI & Copilot Usage (AI-Savvy User, Not Engineer)

• Heavy user of AI tools (ideally Copilot, but any LLM/Copilot-like tools acceptable):
  • Uses AI to draft, refine, and improve writing.
  • Understands how to talk to AI effectively (good prompts, iterations).
• Comfortable with:
  • Explaining how AI can speed up writing (handsaw vs. chainsaw analogy).
  • Helping non-technical users ("citizen writers") adopt and trust AI tools.

Required Qualifications:
• 7+ years of procedure writing experience.
• 2+ years of editorial experience.
• Skilled in writing and applying AI prompts to support procedure writing and quality evaluation.
• Financial services industry experience.
• Effective verbal and written communication skills and ability to articulate complex material to a diverse audience.