Director of Quality and Population Health

Director of Quality and Population Health

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary The Director of Quality and Population Health is responsible for the overall coordination and implementation of the Quality Program. This will include collection, management, analysis and interpretation of quality data and the preparation of quality reports. This role will facilitate change through project management (planning, measuring, analyzing, implementing, training, coaching, change management and evaluating) of QI initiatives throughout all areas of the organization, with the goal to improve quality and efficiency of clinical services and operations. This position will have the overall responsibility of meeting the requirements of Patient Centered Medical Home recognition.

FTE: Full-time, Salaried

Onsite (Hybrid Optional)

Supervisory Responsibilities

• Provide staff supervision and in-service training, as appropriate. Provide leadership to Quality Improvement, Risk Management, and Infection Control. Collaborate in the completion of Quality staff hiring and the completion of performance evaluations.
• Review weekly timesheets for accuracy, review employee submissions and updates as needed; approve timesheets by required timeline
• Conduct one-on-one meetings (monthly at a minimum frequency, preferably bi-weekly), scheduled conversations, and annual performance reviews with direct reports by required timeline
• Attend mandatory Manager's Learning Collaborative trainings
• Partner with People Operations to:
• Develop a learning plan for employee development goals to provide tools needed to excel in their position
• Implement and follow a process to address performance issues as they arise
• Prepare a comprehensive onboarding process for each specific position for all new hires
• Address serious issues that may require interventions or investigations
• Develop and monitor departmental and program/project operating budgets, costs and schedules
• Supervise, lead, coach, and use best management practices to improve staff performance
• Support and model the identified vision, values, and behaviors of the organization
• Other supervisory tasks as assigned

Essential Duties/Responsibilities

• Assist in the implementation and monitoring of progress of DAP Health's Quality Work plan and provide support to stakeholders
• Responsible for participating in the development of quality related strategic plans, policies, and procedures at all levels of the organization
• Responsible for the adoption and sustainability of a Patient Centered Medical Home model of care
• Assist with the implementation and integration of quality process improvement efforts that will meet or exceed internal and external customers' needs and expectations
• Collaborate in the development of grant related health and business plans as well as grant reporting requirements
• In collaboration with the Finance Department, responsible for the submission of the annual Unified Data Systems (UDS) report and other reports required by our funder, the Health Resource Service Administration (HRSA)
• Produce reports from different databases as needed
• Coordinate tracking and reporting of quality work plan goals and clinical outcomes, and follow-up of corrective action plans
• Develop methods for data collection and extract data as required
• Provide in-service training to non-provider staff in the area of quality improvement
• Develop an education curriculum that focuses on quality improvement methodology and tools as well as coordinate administration of training
• Review QI tools and surveys and provide technical assistance to staff
• Facilitate, communicate, and administer quality measurement activities. Apply statistical techniques to track and trend issues/results
• Regularly monitor and report results of patient satisfaction surveys
• Develop systems to measure and regularly monitor operational metrics such as access (telephone appointment access audit, third next available appointment), efficiency (Cycle time), continuity of care (PCP continuity), and panel management (panel size)
• Participate in internal and external committees as position requires
• Supervise Internal Quality Monitoring activities and the preparation of quarterly and annual Quality Monitoring reports (Internal/External), aggregating data analyzing trends and working collaboratively with program staff regarding follow-up activities and improvements, as required
• Facilitate Performance and Outcome Measurement activities and the submission of Outcome Measurement reports, including tracking key indicators throughout the year, aggregating data, analyzing quarterly and annual trends, and working collaboratively with program staff regarding follow-up activities and improvements, as required
• Lead Quality Department meetings
• Communicate results and recommendations to key audiences, including the presentation of Quality Improvement reports to staff with analysis of trends
• Ensure recording of minutes, as appropriate
• Collaborate with other departments agency wide
• Enhance self-knowledge of quality initiatives through reading and participation in seminars, workshops, etc.
• Supervise and coordinate Quality Department Staff in developing, implementing, and evaluating assigned QI activities and projects
• Communicate information from meetings, conferences, and committees to Quality Improvement staff
• Oversee staff, tasks, and scheduling, ensuring task completion
• Perform other duties and assumes responsibilities as assigned

Qualifications

Required Skills/Abilities

• Excellent interpersonal communication and presentation skills
• Effective leadership skills
• Ability to approach staff about quality issues with tact and diplomacy
• Understanding of diverse populations, demonstrating compassion and understanding
• Excellent organizational skills in independently managing workload
• Attention to detail in data gathering and presentation
• Ability to multi-task
• Team player – willing to learn, assist, and help other team members as required
• Ability to use office equipment, i.e. copier, fax
• Knowledge of basic math skills
• Competency in data collection, analysis, and presentation

Education and Experience

• Bachelor's degree (preferably in a health-related profession such as nursing) or experience leading a quality improvement program. Master's degree in human services, social work, health care administration, public administration, public health or similar field, preferred.
• At least 3 years of progressive experience in quality improvement in a health care facility, preferably with a federally qualified health center (FQHC)
• At least 5 years supervisory experience
• Experience with electronic health records
• Experience in the use of spreadsheets (e.g. Excel) for QI-related data management and display
• Experience with computer database and word-processing programs such as Office Suite Word, Excel, and Access–to create and maintain databases [e.g. "Access"], track and analyze information, is desirable

Working Conditions/Physical Requirements

• Position is 50% onsite at various DAP Health clinics in the San Diego & Riverside Counties.
• Available for all shifts and, when required, able to work evenings and weekends
• This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion and talking
• Ability to lift to 40 pounds and move from place to place
• Requires current and valid driver's license and current personal auto insurance
• Able to travel to DAP Health locations throughout San Diego and the Coachella Valley
• Ensures compliance with policies and procedures related to safe work practices