Call Center Lead - Only The Best Inc | Remote (Colorado)

Call Center Lead – Only The Best Inc | Remote (Colorado) Crazy Shirts’ mission is to create original, memorable artwork on quality products that bring customers the feeling of an endless vacation. As a Call Center Lead , you’ll play a key role in supporting this purpose by balancing direct customer interactions with leadership responsibilities. This is a remote role based in Colorado, with occasional in-person support required at the Denver warehouse during peak times. Job Title: Call Center Lead Company: Only The Best Inc (Crazy Shirts) Salary: $18–$20/hour Contract Type: Full-Time Department: Contact Center About the Company Crazy Shirts is a lifestyle brand known for its unique designs and quality products. With a focus on integrity, teamwork, trust, respect, and performance excellence, the company is committed to delivering exceptional customer experiences while fostering a supportive and collaborative work environment. Role Overview The Call Center Lead is a working lead position, responsible for handling customer contacts while overseeing operations and supporting remote agents. You’ll act as the bridge between Hawaii-based leadership and mainland coverage, ensuring service levels are met and team morale remains high. Key Responsibilities Handle calls, chats, emails, and social inquiries, including escalations Serve as first point of contact for floor issues and customer escalations Run the opening shift, oversee schedules, and coordinate real-time adjustments Provide peer coaching, reinforce training, and assist with onboarding new agents Support daily/weekly reporting and act as communication link between leadership and agents Encourage team morale through recognition and engagement activities Oversee remote Contact Center Agents and Returns Specialists to ensure process consistency Perform other duties as assigned by management Required Skills and Experience 1+ year of customer service or call center experience Prior leadership or mentoring experience preferred Strong problem-solving and conflict resolution skills Excellent communication skills for coaching in a remote setting Familiarity with CRM systems, call center software, and QA practices Must reside in Colorado and pass a background check Dedicated, quiet home workspace free from distractions Reliable high-speed internet connection for voice, video, and system applications Ability to work independently while staying connected to team channels Willingness to occasionally work onsite at the Denver facility What We Offer Competitive hourly pay ($18–$20/hour) Remote-first role with occasional onsite support Opportunities for growth and leadership development Collaborative team culture aligned with Crazy Shirts’ values Only The Best Inc is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering diversity, inclusion, and fairness in the workplace. How to Apply If you meet the requirements and are ready to step into a leadership role, apply directly with your CV and a cover letter outlining your relevant experience and motivation for joining Crazy Shirts. #J-18808-Ljbffr School Result