Voice Engineer
BayCare Health System
Position Details Facility: BayCare Health System, Telephony Operations Location: BayCare System Office West - Hybrid Status: Full Time, Exempt: Yes Shift Hours: 8:00 AM - 4:00 PM Weekend Work: Occasional On Call: Yes Summary Performs advanced troubleshooting and root cause analysis across diverse systems utilizing in-depth knowledge of infrastructure architecture, virtualization, and cloud platforms. Responsible for infrastructure design, capacity planning, and performance tuning. Leads infrastructure projects from planning through execution, drives cross-functional collaboration, and produces technical documentation. Mentors junior engineers to support overall team development. Evaluates and implements new technologies to improve operational efficiency, ensuring infrastructure solutions align with business goals. Leverages monitoring, logging, and performance optimization tools to ensure system reliability, identify issues proactively, and enhance overall application performance. Minimum Qualifications Required 1 year relevant experience with Bachelors or 5 years relevant experience with High School or equivalent. Bachelors Information Services Related Or High School or Equivalent. Skills Design, implement, and support enterprise Unified Communications (UC) solutions supporting voice, messaging, and collaboration. Administer and maintain Cisco UC platforms (CUCM, Unity Connection, UCCX, Webex, IM&P). Administer and maintain Microsoft Teams Calling. Configure and support voice gateways, SIP trunks, and carrier services. Manage dial plans, call routing, redundancy, and survivability across multi-site environments. Troubleshoot and resolve Tier III UC issues, ensuring high availability and call quality. Support contact center platforms, including call flows and agent configurations. Perform system upgrades, migrations, and expansions with minimal operational impact. Collaborate with network, security, vendors, and business stakeholders to deliver compliant UC solutions. Create and maintain technical documentation and operational runbooks. Equal Opportunity Employer Veterans/Disabled #J-18808-Ljbffr BayCare Health System
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