HR Edge Team Lead - Client Services & Leadership

Job Type Full-time Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview HR Edge Team Lead is responsible for leading a team of HRAM who service our Mid-market Clients. This is done by helping them elevate their HR practices through providing professional HR guidance, identifying technical expertise support for the Client from the Client Service team, and introducing new products/services to the Client that may help with the management of the employee life cycle. This team is responsible for making recommendations to Clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Reports to HR Client Manager. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities To Perform The Essential Functions. Provides leadership to the HR Edge Service Team by creating and maintaining collaborative teams focused on effective, high quality client service. Respond timely and accurately to escalated or complex Client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone system and email. Serves a vital role in coaching the team and being the escalation point for complex incidents. Analyze reports and data daily. Report out to leadership team on team metrics and recommend improvements including changes in process, additional training for staff, etc. where needed. Manage workflow and projects of HR Edge Team Provide training, coaching and direction to the team; lead performance discussions. Maintain staff schedules and time off requests. Ensures appropriate coverage to service the client. Communicates important information on new/updated processes and procedures to staff. Conduct analysis of issues that are escalated to determine knowledge gaps and training needs Monitors for productivity and quality client service. Develop appropriate recommendations and advice for Clients regarding employee relations, disciplinary action, operations, and performance matters. Provide ongoing Client support with the use of diagnostic skills to identify root cause of Client issues, develop solutions and recommend appropriate action to prevent recurrence of problem. Assists Clients with resolution of employee issues pertaining to leaves of absence, workers' compensation, and disability accommodations. Promotes Paylocity products and services to fulfill ongoing Client requests. Acts as liaison with Paylocity support teams to facilitate resolution of Client issues regarding payroll and human resources products. Builds strong Client relationships and provides quality service in an effort to retain Client base. Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to Clients to maintain compliance. Performs other duties and projects as needed by the Client Service leadership team. Education & Experience Bachelor’s degree with a focus on Human Resources, Business Administration/Management, or related field required Minimum of 5 years of progressive HR Generalist experience dealing with a broad range of HR related topics Minimum of 2 years of Leadership experience required OR a combination of HR and leadership experience In lieu of the above experience requirements, 2+ years of internal Paylocity experience combined with 2+ years of previous HR and/or leadership experience, will be considered PHR or SHRM-CP certification preferred Proficiency with Microsoft Office Programs Advanced problem-solving and analytical skills Excellent communication and relationship building skills Experience in Shared Services call center environment is preferred Experience working with Paylocity products and/or HCM system a plus Physical Requirements Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on click.appcast.io. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $59,600 - $95,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. #J-18808-Ljbffr Menlo Ventures