Processor Supervisor

Job Description

Job Description

Hoffenmer Inc. – Hoffman Estates, IL
Pay: $26.00 per hour
Job Type: Full-time | In Person

About Hoffenmer Inc.

Hoffenmer Inc. is a national U.S. DOT compliance agency known for its innovative and fast-paced environment. We are a people-focused company that invests in employee growth and development while continuing to expand nationwide.

Hoffenmer Inc. is seeking a Customer Service Processing Supervisor to join our growing team. Due to rapid expansion, this role will work alongside an existing supervisor to help lead our processing department.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment, enjoys developing teams, and is passionate about delivering excellent customer service.

Responsibilities

• Supervise daily operations and workflow within the processing department
• Lead, train, coach, and motivate a team of processing agents
• Review and process detailed client information with accuracy
• Respond to customer inquiries and resolve escalated issues or complaints
• Provide clear information about company services to clients
• Maintain accurate records of customer interactions and team activity
• Troubleshoot service issues and implement solutions
• Collaborate with other departments to improve processes and efficiency
• Enforce company policies and performance standards
• Assist in recruiting, interviewing, and onboarding new team members
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• 3+ years of customer service experience
• Previous supervisory or team leadership experience required
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook)
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and organizational skills
• Professional attitude with flexibility and a team-first mindset

Preferred Qualifications

• Experience in a high-volume customer service or processing environment
• Proven ability to manage team performance and meet deadlines
• Strong attention to detail and accuracy

Pay & Benefits

• $26 per hour
• Paid lunch break + complimentary lunches
• Modern, state-of-the-art office environment
• Relaxing break room with movie-theater setup
• Health benefits (Medical, Dental, Vision) after 90 days
• PTO, vacation, sick time, and 8 paid holidays
• Retirement Plan (Simple IRA) available after 90 days
• Company outings and activities