Endpoint Engineer

Locations 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US (On-site) Job Category Technology: Individual Contributors Job Description Position: Endpoint Engineer Job Description: Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location. Core Responsibilities & Duties: Manage hardware imaging and deployment via Microsoft Intune Oversee the deployment of security patches for operating systems and desktop applications Provide tier three support across the enterprise for all software, hardware, and networking related issues Ensure all client requests and operational problems are updated/resolved within a timely manner In office support as well as remote support for locations without IT on site Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware Utilize various Microsoft technologies such as Azure, Intune, Exchange Support Cisco conference room kits Take part in a monthly on-call rotation Maintain accurate hardware inventory Support all printers including laser and thermal Assist with maintaining internal knowledgebase and training of Service Desk Other duties as assigned Qualifications: Bachelor's Degree or 6 years of equivalent work experience Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring Passionate about delivering exceptional client experience and tier three support Able to work independently in a fast-paced environment with ability to change priorities on the fly Adheres to department and IT protocols, procedures, and service level agreements Experience working with RMM tools Experience working in ticketing systems, preferably ServiceNow Strong diagnostic and root cause analysis skills Microsoft Intune expertise: Deep understanding of mobile device management (MDM), mobile application management (MAM), and endpoint security. Azure Active Directory (Entra ID): Experience with identity and access management, conditional access policies, and integration with Intune. Microsoft 365 Suite: Familiarity with Exchange Online, SharePoint Online, Teams, and OneDrive. Windows Autopilot: Knowledge of automated device provisioning and endpoint configuration. PowerShell scripting: Ability to automate tasks and manage configurations. Security & Compliance: Implementing data protection, threat detection, and regulatory compliance Skills: Microsoft 365 Admin Experience with troubleshooting thermal printers Good time management skills and ability to meet deadlines Good analytical, logical thinking and problem-solving skills Strong understanding of the organization’s goals and objectives Exceptional written and oral communication skills Ability to present ideas in user-friendly language to non-technical staff and end users Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Exceptional customer service orientation Experience working in a team-oriented, collaborative environment Forward Air is an Equal Opportunity Employer. WHAT WE OFFER Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage. Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. ADDITIONAL INFORMATION Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc. Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer. Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. #J-18808-Ljbffr