Customer Relations Manager

Overview

Join Our Team as a Customer Relations Manager

Are you a service-driven leader who thrives in fast-paced healthcare environments and is passionate about creating exceptional experiences for patients and families?

Join our team as a Customer Relations Manager , where you'll lead the critical referral-to-admission process and ensure every patient interaction is handled with urgency, accuracy, and compassion. This role is ideal for professionals with experience in healthcare operations, call center leadership, or hospice intake who excel at team leadership, process improvement, and cross-functional collaboration.

What You'll Do

As a Customer Relations Manager, you will serve as the central hub connecting referral sources, clinical teams, and families-ensuring a seamless transition into hospice care.

Key responsibilities include:

• Overseeing the full referral-to-admission process , ensuring timely, accurate, and complete documentation
• Leading and developing a team of Customer Relations Specialists to meet service and quality standards
• Serving as the primary liaison between referral sources, sales teams, clinical teams, and patients/families
• Monitoring referral activity, tracking trends, and ensuring accurate data entry and reporting
• Coordinating staffing and workflow to meet daily volume and performance expectations
• Coaching team members on customer service excellence and best practices
• Identifying process improvements to enhance efficiency, accuracy, and patient experience
• Ensuring compliance with all regulatory, HIPAA, and payer requirements

Why Join Our Team

We believe that delivering exceptional patient care starts with building strong, supported teams. As a Customer Relations Manager, you'll have the opportunity to lead with purpose, influence outcomes, and drive meaningful impact across the organization.

Benefits & Perks

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Immediate Access to Paid Time Off
• 401(k) with Company Match
• Annual Merit Increases
• Tuition Reimbursement
• Employee Referral Bonus Program
• Health Insurance with Low Premiums
• Dental, Vision, and Orthodontic Coverage
• $500 Matching Health Savings Account
• Short & Long-Term Disability
• Mental Health & Counseling Programs
• Financial and Legal Assistance Programs
• Virtual Health & Wellness Services
• Fertility Assistance Program
• Years of Service Award Bonuses

About Agape Care Group
As a regional leader in hospice and palliative care, Agape Care Group proudly serves patients through its family of care providers - Agape Care South Carolina, Georgia Hospice Care, Hospice of the Carolina Foothills in North Carolina, and ACG Hospice in Alabama, Kansas, Louisiana, Missouri, Oklahoma, Texas and Virginia. The company's employees are committed to serving with love those touched by an advanced illness, providing comfort and support through compassionate care and meaningful experiences. At any location within our company, you'll find a career that means something. You'll not only have the opportunity to use your skills to make a real difference, but you'll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.

Our Company Mission
Our mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences. For our team members, these aren't empty words. In every interaction, no matter how big or small, we're dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.


Qualifications

What You'll Bring

Education:

• Bachelor's degree in a healthcare-related field preferred

Experience:

• 2-3 years of customer service or call center leadership experience required
• Hospice or healthcare experience strongly preferred
• Homecare Homebase experience strongly preferred

Skills & Abilities:

• Strong leadership and team development skills
• Excellent verbal and written communication
• Exceptional organizational and multitasking abilities
• Ability to manage people, processes, and high-volume workflows effectively
• Proficiency in computer systems and documentation platforms

Requirements:

• Ability to work flexible shifts as needed
• Reliable transportation, valid driver's license, and proof of insurance
• Ability to sit, stand, bend, and move intermittently throughout the day
• Comfortable working in an environment supporting patients with serious illness

We've worked hard to build a caring culture of integrity, communication, diversity and positive experiences, and we'd love for you to join our team.

*Pay is determined by years of experience and location.