(USA) Operations Manager, Asset Protection - DC/FC

Position Summary Position Summary... What you’ll do Data and Digital Literacy Possesses knowledge of data collection modes, techniques and tools, data analytics and data visualization tools and techniques, existing and upcoming digital applications and systems, technology innovation trends, industry benchmarks, and data governance. To be able to carry out the following responsibilities: identifies problems, leverages data to determine root causes and applies information to find solutions; participates in the feedback loop between data intake and insights and works to improve the data collection process; articulates the levers that influence data; ensures data quality and organizes processes information for analysis; leverages visualization techniques and tools to create dashboards for stakeholders and leadership; identifies and proposes ways to automate/improve existing processes in assigned respective area of work with the help of technology for example RPA, artificial intelligence, machine learning; documents business requirements for new technology solutions; develops tests and integrates prototypes to support the creation of technology-enabled solutions; develops and implements technology changes across multiple processes within assigned area of work. Business Acumen Possesses knowledge of business case development, problem-solving techniques, workflows and processes of the assigned business area. To be able to carry out the following responsibilities: provides recommendations to business stakeholders to solve complex business issues for example business operations; develops business cases for projects with projected returns on investment or cost savings; demonstrates deep functional knowledge of assigned business unit/organization; translates business requirements into project activities and tasks and aligns to the overall business strategy; serves as an interpreter and conduit to connect business needs with tangible solutions and results; recommends new processes and ways of working. Environmental Protection Possesses knowledge of environmental policies and procedures applicable federal, state and local laws and regulations involving the environment, macro-level trends on the assigned facility’s environmental impacts and assessments. To be able to carry out the following responsibilities: supports regulatory visits and prepares audit reports for management review; assists in integrating environmental considerations into process design; interprets and evaluates compliance status reports and relevant risk management practices; assists in the development of company policies, practices and procedures relating to environmental risks; implements environmental policies and practices and ensures compliance with environmental legislation. Operational Excellence Possesses knowledge of organizational processes, root cause analysis techniques, department workflows, standard operating procedures (SOPs) and one best way (OBW) processes. To be able to carry out the following responsibilities: explains the operational functions and key functional roles of assigned department or unit; clarifies the role of each department and its relevance to the enterprise strategy; describes the interdependence of support functions and line operating functions; identifies the primary operational functions of the organization; understands where to locate and how to read SOP and OBW information; locates information regarding fundamental practices and policies; lists common tasks and activities performed by operations functions and subfunctions. Asset Protection Security Possesses knowledge of asset protection policies, practices and guidelines, environmental health and safety laws and regulations. To be able to carry out the following responsibilities: works with specific types of tools used for theft prevention; conducts investigations; recognizes and investigates security breaches, thefts, shortages, loss and vandalism and reports findings to facility management; assists in the implementation of access control procedures to prevent unauthorized access to restricted facilities; conducts security audits and follows up to ensure exceptions are remediated according to supply chain standards; assists with the installation and monitoring of emergency and surveillance services for example fire alarms, refrigeration alarms, metal detectors, closed-circuit television; maintains asset prevention records; generates standard loss and shrinkage reports; works to support the development and use of practices for reducing loss and shrinkage; detects and reports incidents of loss and shrinkage as well as related issues. Partnership Collaboration Possesses knowledge of stakeholder identification, stakeholder communication, stakeholder engagement techniques, stakeholder management effectiveness tools and methods, specialized business vernacular. To be able to carry out the following responsibilities: engages with team members on a periodic basis and establishes credibility; analyzes stakeholder needs and partners with stakeholders to share relevant information; responds effectively and efficiently to requests. Influential Communication Possesses knowledge of verbal/nonverbal behaviors, applications and allocation of business communication styles and techniques in ambiguous and challenging situations, situational awareness, communication channels, mediums, interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties. To be able to carry out the following responsibilities: organizes thoughts and communicates credibly and concisely in an interdivisional/interdepartmental setup; presents to and influences team members, customers and clients conveying complex information clearly and accurately and addressing ambiguity in a constructive manner; independently assembles and prepares reports, materials and storylines that have a structure and logical flow and are based on relevant fact‑based information; influences team members and leaders to take action based on sound recommendations; seeks and provides constructive feedback; anticipates needs, questions and responds appropriately. Employee Health and Safety Possesses knowledge of OSHA guidelines, compliance safety and food safety auditing processes, regulatory inspection processes, emergency evacuation plans. To be able to carry out the following responsibilities: coordinates directly with emergency responders in the event of an emergency; evaluates facility environments against OSHA and industry‑specific health and safety guidelines; works to improve employee health and safety processes in environments; enforces compliance with OSHA standards; designs emergency evacuation plans; identifies and trains evacuation leaders; educates employees on potential health and safety hazards; evaluates the performance and stability of protective systems and equipment in accident management; serves as a facility contact with emergency health and safety regulatory agencies; assists with third‑party audits; develops and presents audit findings to facility management; responds to inquiries by regulatory authorities; consults on complex claims and settlements; designs preventative claims management processes for example associate engagement efforts, return‑to‑work programs. Process Improvement Possesses knowledge of workflow mapping processes, continuous improvement principles, control definition techniques. To be able to carry out the following responsibilities: defines the critical workflows for executing key processes; identifies process problems that limit performance; focuses on the most significant problems to maximize efficiency gains; surfaces systemic problems to be addressed at the organizational level; implements methods for improving and establishing controls for critical processes; coaches team members to develop process improvement skills; leads incident investigations and root cause analysis; provides countermeasure solutions. Asset Protection Training Delivery Possesses knowledge of training methodologies, training content development processes, organizational training lifecycles. To be able to carry out the following responsibilities: participates in delivering training content from existing training plans; interprets basic dos and don’ts for different training delivery mediums; creates learning objectives while managing participant questions and concerns; addresses unique techniques for preparing course material and delivering instructions; assists in the delivery and evaluation of training program components; educates contractors on relevant laws, company policies involving the negotiation and signing of contracts. Risk Management Possesses knowledge of risk management processes, risk assessment reports, risk management tools. To be able to carry out the following responsibilities: produces and interprets common risk assessment and management reports; identifies common technology security or financial risks relevant to assigned function or unit; evaluates risk assessment models and techniques relevant to assigned area; documents the key steps of a unit‑specific risk management process and associated procedures; implements or manages risk management for assigned area; evaluates employee risk awareness and trains employees as needed; conducts risk assessments; collects and analyzes documentation statistics reports and recommendations for continuous improvement. Coordination Completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning. Supervision and Development Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Compliance and Ethics Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices. Respect the Individual Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent and recognizes others’ contributions and accomplishments. Act with Integrity Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, creating a sense of belonging, eliminating waste, participating in local giving. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent. Serve Our Customers and Members Delivers results while putting the customer first, considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balances short and long‑term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans. Strive for Excellence Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes. Drives continuous improvements, adopts and encourages the use of new technologies and skills and supports others through change. Benefits At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Salary The annual salary range for this position is $84,000.00 – $126,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) Stock. Minimum Qualifications 2 years’ experience in Retail, Supply Chain, or Manufacturing environment. Option 1: Bachelor’s Degree in Criminal Justice, Occupational Safety Management, Audit, or related field, AND 1 year experience in the field of Asset Protection, Audit, Investigations, or Environmental, Health and Safety within Supply Chain, Retail, and Manufacturing, or related field. Option 2: 3 years’ experience in the field of Asset Protection, Audit, Investigations, Safety or Environmental, Health and Safety within Supply Chain, Retail, Manufacturing, or related field. Preferred Qualifications 1 or more certifications such as Loss Prevention Certification (LPC), Certified Fraud Examiner (CFE), Associate Safety Professional; Certified Safety Professional; or non‑degreed certifications Certified Safety Manager; or related. Microsoft Office Suite; SharePoint and OneDrive. Primary Location 7733 N LITCHFIELD, GLENDALE, AZ 85309‑0000, United States of America Drug‑free Workplace Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Walmart