Process Specialist

Job Description

Job Description

Summary

Responsible for accurate data entry, file maintenance, and record keeping to ensure assuring the timely receipt and processing of legal documents in a team production environment.

Essential Duties and Responsibilities

·       Maintain high level of professionalism with clients and establish a positive rapport with every caller.

·       Input & update case statuses in proprietary system and establish work priorities by pulling electronic reports for clients.

·       Follow up with process servers for status via phone and email to push for quick resolution.

·       Apply client and county specific requirements to daily work production and become familiar with rules of Civil Procedure.

·       Provide daily communication with clients, vendors, and co-workers.

·       Prepare and sort documents for data entry.

·       Reroute & track documents, open mail, and review new case data.

·       Meet or exceed key performance indicators regarding timeliness of case status, case notes, and obtaining status to move cases to next phase of service.

·       Expedite resolution of errors made by Process Servers on submitted affidavits.

·       Create and maintain logs for tracking purposes.

·       Punctual and regular attendance.

·       Perform other duties as assigned.

Minimum Qualifications

·        High school diploma or equivalent required

·        Minimum 2 years of office and/or customer service experience

·        Strong written and verbal communication skills

·        Proven ability to manage multiple priorities and maintain strong organizational skills

·        Knowledge of Rules of Civil Procedure for supported states

·        Intermediate proficiency in Microsoft Office applications preferred

·        Proficient typing skills (30 wpm)

·        Experience with office machine operations

·        Familiarity with legal documents preferred

·        Ability to multi-task and maintain organization

Work Environment

Professional office work environment.

ProVest plays a critical role in the legal process by ensuring that defendants in a legal action have been properly served process. We specialize in managing the service of process related to creditors’ rights and mortgage defaults. Today, ProVest annually serves millions of documents for the country’s most notable law firms, financial institutions and insurance companies. Our rich history, disciplined approach and the expertise of our professionals have made us an industry market leader since 1991. With 30 years of experience, ProVest has earned a reputation as a trusted and knowledgeable provider. The industries we support require a process server to be knowledgeable about consumer rights and consumer laws. As a result of our specialty in this industry we play a vital role in ensuring the consumer is protected and informed.

Company Description

ProVest plays a critical role in the legal process by ensuring that defendants in a legal action have been properly served process. We specialize in managing the service of process related to creditors’ rights and mortgage defaults. Today, ProVest annually serves millions of documents for the country’s most notable law firms, financial institutions and insurance companies. Our rich history, disciplined approach and the expertise of our professionals have made us an industry market leader since 1991. With 30 years of experience, ProVest has earned a reputation as a trusted and knowledgeable provider. The industries we support require a process server to be knowledgeable about consumer rights and consumer laws. As a result of our specialty in this industry we play a vital role in ensuring the consumer is protected and informed.