Sales & Logistics Support Specialist

Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us. 15117 Mason Permanent Full Time Training & Qualification Summary of job contents The Sales and Logistics Support Specialist supports Festo Didactic's Industrial Workforce Development (IWD) offering by managing customer data, preparing quotations, processing orders, and coordinating training logistics. This role ensures accurate order fulfillment, high-quality customer support, and efficient delivery of training solutions through effective coordination of sales operations, customer transactions, and training equipment logistics. The position plays a key role in delivering an exceptional customer experience while supporting the successful execution of workforce development programs. Key accountabilities Receives and processes requests to create,modify, and inactivate customer records in ERP and related business systems. Evaluates customer and prospect data for completeness, accuracy, duplication, and data quality issues across CRM and ERP systems. Operates ERP and CRM systems to create, change,maintain, and inactivate customer, prospect, contact, opportunity, and related sales information. Receives requests for quotation and creates, updates, and tracks quotations forFesto and Didactic entitiesusing theappropriate ERP, CRM, and quotation processes. Receives andreviewsinquiries for quotations, sales orders, sales order status, delivery status, and customer/account information. Interacts directly with sales leadership, Sales District Managers, Regional Contact Center personnel, customers, and other Festo employeesregardingleads, quotations, orders, shipping information, and follow-up. Expedites orders andassistsin resolving quotation, order-entry, delivery, CRM, andcustomer-dataissues. Receives incoming calls, emails, web inquiries, leads, and other communications; accurately captures information, routesleadsto theappropriate sales resource, and followsupas necessary. Maintains CRM lead and opportunity records, including lead capture, qualification support, assignment/routing, status updates, follow-up tracking, pipeline hygiene, and reporting. Supports consistent sales-process execution by ensuring customer interactions, quotes, leads, opportunities, and order-related information are accurately documented and current. Other tasks and responsibilities may be assigned asrequired. Knowledge and Experience SAP, Customer Master Data, and order-entry processes CRM administration and lead-management processes Quotation creation and managements Excellent communication skills, both written and oral Conflict solving Skills Computer literacy- MS Office, CRM and ERP/order-entry systems Ability to lift up to 30 lbs Festo Corporation offers a robust benefits package, which is designed to help employees and their dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Corporation is committed to providing a comprehensive benefits package to its employees which includes...Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, Educational assistance and many more. Festo is an equal opportunity employer. We believe that the best way to attract and retain a diverse workforce is to encourage a culture of inclusion within our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Your global benefits at a glance: A strong team by your side Freedom to drive your ideas forward Develop innovative solutions with real impact Be part of a global network – in a family-owned company Attractive compensation and additional benefits #J-18808-Ljbffr Festo SE & Co. KG