Client Services Representative

Customer Service Representative

We are seeking a dedicated, compassionate, and highly motivated Customer Service Representative to join our overnight team in a third shift position (6p4a). This role is ideal for someone who thrives in a fast-paced environment, enjoys helping both people and pets, and can remain calm, organized, and professional during stressful situations. The ideal candidate will manage incoming phone calls, greet and assist clients, support front desk operations, maintain accurate records and organization systems, and help ensure a clean, welcoming hospital environment throughout the shift. Strong multitasking abilities, excellent communication skills, attention to detail, and a passion for client service are essential for success in this role. As part of a 24/7 emergency and specialty veterinary hospital, overnight CSRs play a critical role in supporting patient care, guiding clients through emotional and urgent situations, and helping maintain efficient hospital flow during overnight hours.

About you:

• Previous customer service experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency with office software and systems
• Excellent verbal and written communication

Why Join Care Center? Work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive. Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment to our patients. Supportive environment that will encourage you to be the best you can be. We place a high value on continuing education and on-going training. Be ready for opportunities to learn & grow! Collaboration & Teamwork: We value the diverse experiences and skills that each team member has to offer, and we work together to deliver high quality care to our patients. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.