Customer Service Representative

Position: Customer Service Representative

Location: Milford, OH (Onsite)

Duration: FTE/ Direct Hire

Job Description:

• Handle inbound calls and email services inquiries on queries such as:

1) Process & status of Estimate or Supplement

2) Payment Status - Rental, Tow, Property Damage

3) Payment Issuance

4) Analyzing Payments - Void and Reissue requests

5) Status of Estimates, send copy, advise assignment submission instructions

6) Supplement or Estimate stuck in process

7) Status of Deductible

8) Status on Rental

9) Advise status on Tow

10) Advise status on Total Loss

11) Supplements not Approved, advice on supplement process

• Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)

• To have good data entry skills

• To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes

• Expertise in Auto Claims area will be an advantage

TCS Employee Benefits Summary

:• Discretionary Annual Incentive

.• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans

.• Family Support: Maternal & Parental Leaves

.• Insurance Options: Auto & Home Insurance, Identity Theft Protection

.• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement

.• Time Off: Vacation, Time Off, Sick Leave & Holidays

.• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

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Salary Range : : $35,000-$37,000 a ye