Customer Service Representative

Customer Service Representative

Direct Hire | 1st Shift

Pay: $21–$25/hour

Our client is seeking a Customer Service Representative to support service technicians and customers by handling service and sales orders, answering product-related inquiries, and delivering outstanding customer service. This is a full-time, direct hire opportunity on 1st shift.

Essential Job Duties and Responsibilities:

• Answer phone calls and emails from customers and service technicians in a timely and professional manner
• Provide accurate technical information while ensuring compliance with company policies
• Recommend corrective services to resolve customer issues and complaints
• Maintain and update customer files
• Enter sales orders using OMS/WMS systems
• Assist customers in identifying appropriate part numbers
• Prepare and provide quotes, order confirmations, and shipment tracking information
• Respond to customer inquiries and follow up as needed
• Communicate and coordinate with internal departments to resolve customer concerns

Supervisory Responsibilities:

• This position does not have supervisory responsibilities

Minimum Qualifications:

• Ability to read and interpret safety rules, operating instructions, maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Strong verbal communication skills with the ability to effectively convey information to customers
• Previous experience using OMS/WMS platforms
• Proficiency in Microsoft Word, Outlook, and Excel
• Strong organizational skills with the ability to multitask
• Excellent verbal and written communication skills
• Strong interpersonal skills, critical thinking abilities, and the ability to work collaboratively with others

Preferred Qualifications:

• Ability to read blueprints
• Experience working in a manufacturing environment

Education and/or Experience:

• Minimum of two years of customer service experience