Head of Customer Experience & AI Automation
True-Classic
True Classic is seeking an Associate Director, Customer Experience to own the complete customer journey across Shopify (DTC), TikTok Shop, Amazon, wholesale, and retail. The role focuses on rapid, warm, and accurate responses, maintaining a Ritz-Carlton level of service while applying AI-native automation to resolve issues faster. You will lead a cross-channel CX function, set standards, and scale operations globally with an emphasis on personal, high-quality interactions that drive loyalty and #J-18808-Ljbffr True-Classic
Vacancy posted 2 days ago
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