Director of Engagement and Entertainment

Director of Engagement and Entertainment Denver Zoo Conservation Alliance Full-time Essential Duties And Responsibilities Vision and Strategy Collaboratively develop and steward a multi-year vision and strategic roadmap for guest engagement, entertainment, interpretation, and immersive experiences across campus. Define how DZCA creates moments of connection, joy, curiosity, and empathy, translating mission and values into engaging guest-facing experiences. Ensure engagement strategies align with broader organizational priorities, campus planning, operating calendars, and major milestone celebrations. Staff Leadership and Development Lead, coach, and develop large teams of interpretive, event, and AV/technology professionals, fostering a collaborative and inclusive environment that supports professional growth and innovative thinking. Build scalable team structures, training pathways, and performance expectations that support both daily operations and long-term innovation. Review department organization to ensure staffing levels, schedules, and staffing structure provide for the organization's standard operations. Program Direction and Leadership Engagement, Interpretation, and Storytelling/Mission Connection Lead the strategic direction for onsite interpretation, emphasizing immersive, interactive, and curiosity-driven storytelling. Ensure conservation messages are delivered in ways that are fun, accessible, emotionally resonant, culturally relevant, and appropriate for diverse audiences. Partner cross-functionally to align interpretive content with animal care, conservation science, education, and brand voice. Events, Seasonal Experiences, Traveling Exhibits Create and oversee a multi-year strategy for signature events, seasonal programs, and traveling exhibits, balancing guest experience excellence with revenue optimization. Identify, evaluate, and develop novel and unique engagement concepts that drive visitation, repeat attendance, and community connection. Collaborate with Audience Development, In-park Revenue, Operations, Belonging, Communications leaders, and external partners to ensure events and exhibits are operationally sound, financially viable, and guest-focused. Technology and Audio Visual Set vision for audio-visual, interactive, and immersive technologies, ensuring experiences are multi-sensory and seamlessly integrated into the guest journey. Ensure A/V operations strategically support the Zoo’s mission and enhance the guest experience by aligning technology and staff talent. Accessibility and Audience Reach Oversee the development of a diverse portfolio of public programs that engage a wide range of audiences, ages, abilities, and backgrounds. Ensure programs and experiences are designed with accessibility, inclusion, and cultural relevance at the forefront. Use guest feedback, attendance data, and evaluation insights to evolve offerings and expand audience reach continuously. Other Responsibilities And Duties Other assistance, as designated by manager, to support the overall goals of the department and organization. DZCA retains the right to add or change duties and/or responsibilities at any time. Acts as a good steward of the DZCA's resources. This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations. The nature of this position requires safeguarding against the release of confidential and proprietary information of DZCA. Job Requirements And Experience 4-year degree in Interpretation/Education, Hospitality/Tourism, Experience Design, Non-Profit Management, or Theater/Performing Arts preferred, or in a related field, or any equivalent combination of education and/or experience. Requires a minimum of 7 years’ experience in public engagement, guest experience, interpretation, entertainment, program development, event production, and/or experiential design. 5+ years of progressive leadership experience managing large teams (20 or more staff), multi-disciplinary programs, budget, and strategy, and cross-departmental initiatives. Experience working in a high-volume attraction such as an amusement park, zoo, aquarium, museum, or science center is preferred. An equivalent combination of professional experience, lived experience, and/or special skills that demonstrate the ability to successfully perform the role will also be considered. Knowledge, Skills, And Abilities Demonstrated ability to design and lead large-scale guest engagement strategies that combine live interpretation, entertainment, storytelling, and immersive experiences to create memorable, mission-driven connections between audiences, wildlife, and conservation. Expertise in developing and managing diverse public programs, seasonal events, traveling exhibits, and technology-enabled experiences that enhance guest satisfaction, advance conservation messaging, and support earned revenue goals. Proven ability to lead and inspire multidisciplinary teams, including interpretive staff, entertainers, and audiovisual/technology specialists, while collaborating across departments to deliver cohesive, inclusive, and high-quality guest experiences. Proven computer skills, including proficiency in Microsoft Office Suite, are required. Experience with point-of-sale systems, CRM platforms, and AV control systems is preferred. Requires exemplary collaboration, organizational skills, written and oral communication skills, attention to detail, and the ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-tasking, and changing environment, and the ability to work independently and as part of a team. Must have superior negotiation skills and the ability to handle sensitive information with diplomacy. Must be a recognized communicator and considered to be a developer, coach, and mentor who is comfortable working with a broad cross-section of people in direct and matrixed relationships. Experience developing and executing strategic goals preferred. Certification or professional training from the National Association for Interpretation (NAI), such as Certified Interpretive Planner, Certified Interpretive Manager, Certified Interpretive Guide preferred. Certified Special Events Professional (CSEP) or equivalent event production certification preferred. IBCCES or comparable sensory-inclusive experience certification preferred. Position Conditions Ability to pass a background check and pre-employment drug and alcohol screen. Schedule Availability: Expectation to work a 5-day work week with regular availability to work weekends, evenings, and holidays, time off planned with notice. Work Location: onsite. Compensation Range for this position is $7,969 to $9,961 monthly. A Truly Wild Workplace With Competitive Benefits Comprehensive medical, vision, and dental coverage. 403(b) Retirement Account with employer match. Generous paid time off: vacation, sick leave, personal days, and holidays. Family DZCA Membership with discounted tickets to special events. Concession and retail discounts, plus free parking. And more. Application Deadline: March 27, 2026. Review of applications will begin immediately. DZCA reserves the right to close the position before this date. Denver Zoo Conservation Alliance is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status or any other characteristic protected by law. #J-18808-Ljbffr SupportFinity™