Bilingual Collections Representative

DigniFi Collections SpecialistDigniFi is a mission-driven company who's Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more.Our mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing. Our vision is to make financing for the needs of daily life accessible and inclusive. Come join us on this exciting ride!The ideal candidate for this position will have the experience/skills listed in this job description as well as be flexible and have a hardworking approach. This individual should be able to work independently as well as within a team and can manage and execute projects with minimal management supervision.What You'll Do:Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.Place calls using a Dialer as well as manually dialing.Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies.Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.Accountable for reducing delinquency for assigned accounts.Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers.Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.Locate customers using skip tracing methods approved by managementHandle calls and emails from customers and partners related to applications and payments.Who You Are:Experience in consumer loans and collectionsMinimum of 2 + years' experience in collectionsKnowledge of Fair Debt Collections Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB)Bilingual is a plusStrong analytical skillsAbility to multitaskExcellent verbal and written communication skillsRecovery and Collections experience preferredAbility to work in a small teamWilling to work SaturdaysWhy You'll Love Working at DigniFi:Supportive leadership facilitating and mentoring your career growthFounded to aid people when they unexpectedly need help... responsible, respectful and transparent access to a better financial future for our customersExcellence-driven organization that values work/life balanceWe're a tight-knit team that values collaboration and genuinely loves working togetherUltimate workplace flexibilityWhat's In It for You:Accrue 16 Days of PTO per year12 Paid Holidays80% Employer-Paid Premiums for Medical, Dental and Vision InsuranceLong-term Disability InsuranceBasic Life InsurancePaid Parental LeaveMatching 401kWhere You Will Work:This position is in-office. Applicants must reside in Dallas/Fort Worth metro area.Statement of Non-Discrimination:In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi.DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.