Property Adjuster Field Estimating Louisville, KY

At Allstate great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection.

Job Description

A day in the life of a Field Property Adjuster and what it takes to do the job!

As a Field Property Adjuster you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers homes to conduct on-site inspections investigate coverage prepare estimates and settle claims promptly and efficiently. Additionally you will handle virtual claims countrywide leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses ensuring our customers receive the highest level of support and resolution for these specific claims.

Youll wear a few hats that will require a level of experience:

• The Customer Service Expert youll live into Allstates Claims Culture by caring empowering and restoring and you will accomplish that by being compassionate clear and a committed partner in each claim. You lead with empathy always.
• The Investigator youll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator youll use phone emails and sometimes even video chat with customers to help them through a fast fair and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator You will evaluate and negotiate claims settlements with customers vendors third party carriers and claimants in accordance with all legal and business standard methodologies. With negotiations you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver youll utilize multiple tools to get the job done in a fast-paced environment including estimate tools job aids and additional settlement platforms all while using your sharp critical thinking skills.
• The Recorder youll protect the company financially by executing policies along policy agreements and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

• Reside within a 50 mile-radius of Louisville KY
• 2-3 years experience as an outside property adjuster is highly desired.
• Proficiency in using Xactimate and other relevant software for estimating preferred.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized with a focus on delivering high-quality work.
• Residency within the posted location is mandatory for this role.
• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof
• Valid drivers license and willingness to travel as part of the job requirements.
• This position is not available for California Alaska Hawaii or Puerto Rico residents.

Required Qualifications:

• Valid drivers license and willingness to travel as part of the job requirements.
• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one-to-two-story roof.

Youre provided with comprehensive training:

• Spend 1 week in Dallas for roof training
• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work
• Ongoing training opportunities for continuous improvement happen regularly on the job

** Please note you will also be required to attend 2 additional weeks of training that will take place in Dallas TX **

Notice of Licensing Requirement:

• As a condition of employment your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of applicable you will be required to secure license(s) within 60 days of hire.
• If required the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
  

Sign On Bonus:

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License Designated Home State (DHS) Florida or Texas License and/or applicable Appraiser License.

**Current employees or candidates who have previously worked for Allstate including its family of companies are not eligible for this sign-on bonus.

Company Car:

Based on our Company Car Guidelines this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off healthcare retirement and more. That is why as an Allstater youll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension education reimbursement and programs to help you balance work with the rest of your life. Visit to learn more.

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Skills

Active Listening Communication Critical Thinking Customer Service Empathy Insurance Claims Multitasking Organizing Working Independently Xactimate

Compensation

Base compensation offered for this role is between $70000 - $115245 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1 2014 under Indiana House Enrolled Act (HEA) 1242 it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States a member of the Indiana National Guard or a member of a reserve component.

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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore any discriminatory action taken on account of an employees ancestry age color disability genetic information gender gender identity gender expression sexual and reproductive health decision marital status medical condition military or veteran status national origin race (include traits historically associated with race including but not limited to hair texture and protective hairstyles) religion (including religious dress) sex or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship including but not limited to hiring training salary administration promotion job assignment benefits discipline and separation of employment.

Allstate provides a comprehensive technology setup including a laptop monitors headset keyboard and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home you must have a dedicated private workspace free from distractions along with appropriate desk and seating. Reliable internet is required with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.